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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
May 30, 2022
I like this location better than the other Birmingham area locations. The people are friendly and prompt, and extremely helpful! area locations. The people are friendly and prompt, and extremely helpful! More
by trice.green12
Verified CustomerEmployees Worked With
May 25, 2022
I didn't have to wait a long time. Everyone was very professional and answered all my questions. Everyone was so nice and helpful. Everyone was very professional and answered all my questions. Everyone was so nice and helpful. More
by angie_land2000
May 18, 2022
Took the car in for routine oil/filter change. Attendants friendly, helpful. But there was not one new car to widow-shop while while I was waiting,--not one!!! Attendants friendly, helpful. But there was not one new car to widow-shop while while I was waiting,--not one!!! More
by jwarno
May 18, 2022
Great service department. Friendly and knowledgeable staff that seems to genuinely want to help you. Friendly and knowledgeable staff that seems to genuinely want to help you. More
by esims2
Employees Worked With
Other Employees :
Frankie Vance, David Price, Payden Sewell, Clint Wright
May 13, 2022
The people were nice and polite and Mechanics were fast we’re finishing job but diagnostic went up other then that would recommend any Kia owner to go see them we’re finishing job but diagnostic went up other then that would recommend any Kia owner to go see them More
by curtdog88
Employees Worked With
Don’t remember see none of them above
May 11, 2022
Great serviced! The service team worked with me in answering my questions, discussing services specifically for my car, and explaining the payment plan to me. The service team worked with me in answering my questions, discussing services specifically for my car, and explaining the payment plan to me. More
by shawndrikalcook
Employees Worked With
Sarah
May 11, 2022
Very professional. The receptionist was very helpful and polite. The technicians who worked on my car knew exactly what he was doing. The receptionist was very helpful and polite. The technicians who worked on my car knew exactly what he was doing. More
by LINDACRUMPTON1
May 10, 2022
I was overcharged for an oil change- $56 is not what was advertised on your website, but the service was done well and the people were kind. advertised on your website, but the service was done well and the people were kind. More
by mayac1
Employees Worked With
Whoever the front desk lady at the service dept was my point of contact and she was lovely
May 09, 2022
I cannot say enough good about getting my car serviced at Serra Kia Trussville!! Everyone speaks to me, it doesn't take long, and the thoroughness just cannot be beat. VERY HAPPY, especially for someone who Serra Kia Trussville!! Everyone speaks to me, it doesn't take long, and the thoroughness just cannot be beat. VERY HAPPY, especially for someone who cannot stand to go sit somewhere doing adult things. WAY TO GO, TRUSSVILLE TEAM!! More
by jeanne2
May 09, 2022
Slow service center EXTREMELY SLOW. Took my car to another dealership if I could give NO STARS I WOULD Took my car to another dealership if I could give NO STARS I WOULD More
by Won’t be back
Employees Worked With
Other Employees :
Frankie Vance, David Price, Clint Wright
