Serra Trussville Kia

Excellent customer service and friendly people. Was greeted with a smile and a great welcoming atmosphere which is extremely nice in today’s world very clean dealership as well greeted with a smile and a great welcoming atmosphere which is extremely nice in today’s world very clean dealership as well More

Great service department. Easy to work with. Quickly diagnosed issue. Efficient on getting repairs complete on my vehicle. Great customer service. Appreciate the time taken to help me. Thanks Bill!! diagnosed issue. Efficient on getting repairs complete on my vehicle. Great customer service. Appreciate the time taken to help me. Thanks Bill!! More

I feel I was misled about the vehicle I bought. There appears to have been front end damage to the car and the car fax said no accident (per salesman). appears to have been front end damage to the car and the car fax said no accident (per salesman). More

Excellent sales experience a few years ago, but I've never had a good service experience. Recently went in for service on a recall. The dealership is an hour away from me, so this is not an easy feat an never had a good service experience. Recently went in for service on a recall. The dealership is an hour away from me, so this is not an easy feat and it took me quite a while before I found an opportunity to get this done. Frankie was extremely (maybe overly?) polite and told me about another recall that I wasn't aware of that they'd fix at the same time. Had to leave my car, as expected. Got a call that my car was finished and went to pick it up. When I got there, I was told that only one of the recalls had been completed. They had to order parts for the other one and the parts were expected THE NEXT DAY. Had I known this, I'd have left my car until it was actually ready instead of wasting the drive, but I had been told it was finished. Now I'm expected to find another opportunity to drive another hour, each way, to have my car actually finished. I'm not upset that I had to leave it or that the parts had to be ordered, that's the norm, but Frankie knew that this was not an easy trip for me and I should not have been told that it was ready when it was not. The call should have been . . We have (this) done, but the parts for (that) won't be in until X ... So that I could have made the choice on whether to pick up my car or leave it another day for completion. There was no thought put into my individual needs. More

They went above and beyond to get me the right car. I like it a lot and I’m very pleased. Thank you so much like it a lot and I’m very pleased. Thank you so much More

They are Absolutely Awesome! I love it here! I wouldn't take my car no where else if I can help it. They have Oustanding Customer service and that's why I continue coming back. I bought my car from them go take my car no where else if I can help it. They have Oustanding Customer service and that's why I continue coming back. I bought my car from them going on 3yrs ago, and I haven't had at any other place but them because they give me the break down of any maintenance that will need to be done on my car after so many miles driven, and I just love that! I recommend that everyone in the state of Alabama to come here and purchase your vehicle and get it serviced because you won't regret it More

Positive KIA experience Our vehicle was under recall and the parts were not available due to its age. Mr. Vance was very polite in dealing with us during the three week wait Our vehicle was under recall and the parts were not available due to its age. Mr. Vance was very polite in dealing with us during the three week wait for the parts to be made and shipped to the dealership. We were offered a loaner vehicle but didn't require it. We have owned two Kia vans and loved them both. We're so glad Kia is in Trussville.. More

Part ordered has not been delivered Service normally here is very good. A part has been ordered for my car but has not come in to date nor have I been notified. My airbag light is on on Service normally here is very good. A part has been ordered for my car but has not come in to date nor have I been notified. My airbag light is on on my dash so I'm concerned and anxious to have it repaired. More

Quick and fast service friendly customers service clean comfortable relaxing while waiting on your vehicle would recommend friends and family this Kia is the best comfortable relaxing while waiting on your vehicle would recommend friends and family this Kia is the best More

I wish that I could write a positive review about this dealership but I was not even able to get inside the door before Belinda basically attacked my car, coming up to my driver's side window and demandin dealership but I was not even able to get inside the door before Belinda basically attacked my car, coming up to my driver's side window and demanding I speak to her. This is not the first time this incident has happened here. My boyfriend came several months ago and just wanted to drive through the lot to see if they had the truck he was looking for. Belinda physically put herself in front of his vehicle as he was about to drive off the lot and demanded his personal information so she could be in contact with him all while still in his vehicle. She sent him texts and called him about vehicles that were completely out of his price range. She also sent him a very rude message after a phone call they had when he told her it was not a good time to talk due to a family emergency. More