Serra Trussville Kia - Service Center

Routine maintenance As always the maintenance was done in a timely manner with exceptional friendly courtesy. I have never had a negative experience with Serra Kia of Tr As always the maintenance was done in a timely manner with exceptional friendly courtesy. I have never had a negative experience with Serra Kia of Trussville. More

Quick and respectful Very quick and informative. They went above and beyond expectations on the bill and took care of more than was originally decided. Loved the second mi Very quick and informative. They went above and beyond expectations on the bill and took care of more than was originally decided. Loved the second mile service More

Best service I have found! Frankie has helped me throughout the last year or so with my car issues. He has been great to work with and explains everything in detail. He goes Frankie has helped me throughout the last year or so with my car issues. He has been great to work with and explains everything in detail. He goes above and beyond to help resolve any issues that may come up. I wouldn't take my Kia service anywhere else! More

Experience was Great Frankie cared for me very well. He insisted that I get some water and cheese cracker. I had 2 cups of coffee. I felt sick. The water and crackers made Frankie cared for me very well. He insisted that I get some water and cheese cracker. I had 2 cups of coffee. I felt sick. The water and crackers made me feel better. More

Great service. Good timing on appointment and service. Bill Wood kept me informed on the progress of the job and made the check out quick and easy. Good timing on appointment and service. Bill Wood kept me informed on the progress of the job and made the check out quick and easy. More

Excellent customer service I have been using Serra Kia in Trussville for all my service needs . The service department has always been very friendly and courteous. The waiting a I have been using Serra Kia in Trussville for all my service needs . The service department has always been very friendly and courteous. The waiting area is very nice they offer you snacks and drinks while you wait. I would recommend Serra Kia service department.. More

Blame the customer The 2 stars represent friendly and coffee. When I made the appointment I advised that a loaner car would be needed. I was told it would be available The 2 stars represent friendly and coffee. When I made the appointment I advised that a loaner car would be needed. I was told it would be available. It was not. No apology, no offer to figure out a solution rather I was told I should have called the day before to confirm that a loaner was available. My special needs son needed a ride to work which would have been less than a 4 mile trip. I did not feel appreciated as a customer just excuses and blame game. More

Phenomenal experience Frankie in the service department is a class act. Real cool guy and quick worker. He was waiting on me because I got caught up looking at the cars. Fr Frankie in the service department is a class act. Real cool guy and quick worker. He was waiting on me because I got caught up looking at the cars. Friendly staff in there and really helpful sales people. Isaiah almost got me to buy a new car because he was sO friendly and professional. Good snacks and drinks. I hope my car doesn't have any more problems but I wouldn't be mad if I got to go back there. More

Great job got me in got me out and no time Very pleasant service person Frankie overall great experience waiting room very nice and clean very good snacks very short wait Frankie was very smart Very pleasant service person Frankie overall great experience waiting room very nice and clean very good snacks very short wait Frankie was very smart about how to handle everything look up my bill and updating Me about things about my car More

Quick Service! 2016 Sorento needed to be looked at, drove from Etowah County which has a Kia dealer but wasn't thrilled with past service help. Drove 50 minutes to T 2016 Sorento needed to be looked at, drove from Etowah County which has a Kia dealer but wasn't thrilled with past service help. Drove 50 minutes to Trussville was a little late and they got me right in, looked at the problem and will return when part comes in. So far this has been a positive experience! Thank you. More