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Serra Volkswagen

Birmingham, AL

4.4
1,472 Reviews

1490 Center Point Pkwy

Birmingham, AL

35215

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1,472 Reviews of Serra Volkswagen

November 28, 2025

Quick and pleasant service. Glad that Amanda is back at the Center Point location. She was missed. More

by msbetted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
November 27, 2025

I wish I could put lower than a one star. Maybe the worst dealership I’ve ever been to.. They overcharged and tried to sell me on things I didn’t need and things I did need were severely over More

by branbow1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Nance. ZERO STARS
Nov 28, 2025 -

Serra Volkswagen responded

We were told by the customer that he had his vehicle repaired previously at another VW dealership and that it was still leaking oil, which is why he brought his vehicle to us. We gave the customer an estimate for repairing his vehicle and it was declined by the customer. While we were working up an estimate, we had contacted his extended warranty twice to see if they would cover his repairs and it was declined by the warranty company both times. We have no way of knowing if the diagnosis at the other dealership included any discounts for previous repairs without seeing his repair order. Without this knowledge, we cannot investigate further into the differences in price. We would be glad to look into this further if the customer were to supply us with a copy of the repair order from the other dealership.

November 26, 2025

The experience was very fast and easy. That was my first time visiting Serra in Alabama. I would definitely visit again. More

by sepeshia.baker2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller, Joshua Lane, Amanda Badgewell
November 22, 2025

The service was professional. There was no long wait time. Everything as on schedule. I was very pleased. More

by misscham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller, Joshua Lane, Amanda Badgewell
November 20, 2025

i cannot remember the ladies name in the front but she was so sweet, i had my two kiddos with me and she was very nice the whole time and pointed us in the direction to the play room. she even offered to More

by JULIA.BAILEY97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
November 20, 2025

Friendly staff! Fast service. Great communication. All go to Serra Nissan for all my Frontier service. More

by zekegarison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller, Joshua Lane, Amanda Badgewell
November 20, 2025

I came in for a quick oil change and had a great experience. The staff was friendly, professional, and got everything done fast without trying to upsell me on things I didn’t need. The waiting area More

by dapatino367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
November 19, 2025

They were very nice and went the extra mile to make my time there enjoyable. More

by stevesoles69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
November 19, 2025

Fast, friendly service! Ill definitely be coming back. I love the atmosphere in the waiting room also More

by taylorv670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller, Joshua Lane, Amanda Badgewell
November 13, 2025

Easy to contact, responsive to questions, kept me in the loop at all times, quick work, quality work. More

by leanne.wilkins04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
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