Serra Volkswagen - Service Center

AMAZING Very friendly, and outstanding service very fast and efficient, they as well make everything possible to get a good car for a very good and nice price Very friendly, and outstanding service very fast and efficient, they as well make everything possible to get a good car for a very good and nice price! More

I Love Volkswagon I purchased a new Volkswagon Jetta 4montgs ago, and my experience has been Awesome! I just received my first oil change at 10,000 miles and my experie I purchased a new Volkswagon Jetta 4montgs ago, and my experience has been Awesome! I just received my first oil change at 10,000 miles and my experience was great, I love my 2019 Jetta!! More

Great service The service was amazing. Everyone is so nice. Very courteous. I appreciate everyone's help. Will be back for service in the future. Thank. You. The service was amazing. Everyone is so nice. Very courteous. I appreciate everyone's help. Will be back for service in the future. Thank. You. More

Service The service was great. The employees were nice and very helpful. Serra Volkswagon had the best prices on the tires i was looking for with the install The service was great. The employees were nice and very helpful. Serra Volkswagon had the best prices on the tires i was looking for with the install included. More

Extremely satisfied. The service is excellent every time I have been there. Very friendly, knowledgeable, and helpful. I feel secure with their work and pricing. Easy to w The service is excellent every time I have been there. Very friendly, knowledgeable, and helpful. I feel secure with their work and pricing. Easy to work with. More

Excellant service Very polite Very polite efficient and accommodating. The online scheduling mechanism is easy to use and easy to interpret. Estimates of cost and time requireme Very polite efficient and accommodating. The online scheduling mechanism is easy to use and easy to interpret. Estimates of cost and time requirements are accurate. More

Satisfied Everyone I came in contact with was very nice. They explained things clearly. I was told it would be about an hour and they were done in 30 minutes. V Everyone I came in contact with was very nice. They explained things clearly. I was told it would be about an hour and they were done in 30 minutes. Very fast service! More

10,000 mile service Happy with the quick turnaround. Especially being able to get the service performed on a Saturday. They took it right in, checked for any recalls and Happy with the quick turnaround. Especially being able to get the service performed on a Saturday. They took it right in, checked for any recalls and performed the necessary work I asked for. More

My overall customer service My husband work evening shift , I have to say with our time frame, we have make our time work.The customer service is excellent and the oil change & o My husband work evening shift , I have to say with our time frame, we have make our time work.The customer service is excellent and the oil change & other recommendations didn't take long. Thanks. More

Exceptionally Terrible I took my family vehicle here for a routine oil change and tire rotation. While my wife was driving our children to preschool the next day, she pulle I took my family vehicle here for a routine oil change and tire rotation. While my wife was driving our children to preschool the next day, she pulled over to check what she thought was a flat tire. She discovered two missing lug nuts and a third that was not even finger tight. The technician at Serra failed to tighten the lug nuts. When we took the vehicle back to Serra, they were argumentative and resistant to replacing the wheel studs likely damaged through their negligence. I will be spending the $9 to buy the wheel studs that Serra refused to replace, and I will have them put on by a competent service center. More