Serra Volkswagen - Service Center

Repairs We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have th We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have the oil cap replaced. Not really a big deal but I was surprised to find out I had to pay $30 for a new oil cap on a car that I owned for less than 3 weeks. More

Tune up My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed the service by lunchtime and I was on my way. Great service! More

Uneventful and timely Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always willing to answer questions and she returns calls!!! More

Very good Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs More

Average Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standa Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standards More

Parts order Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military di Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military discounts and made the process quick and easy and didnt upcharge like most other places More

Great customer service and the wait time was not too long. Great service and I will be back. The location is a little difficult to find but the GPS was helpful. This is my first Volkswagen and so far I’m pleas Great service and I will be back. The location is a little difficult to find but the GPS was helpful. This is my first Volkswagen and so far I’m pleased. More

Very friendly It is hard to find good people hard working people and caring and I appreciate the business and the friendship and is smiling faces and working with m It is hard to find good people hard working people and caring and I appreciate the business and the friendship and is smiling faces and working with my schedule More

Transmission scheduled maintenance Made an appointment for transmission scheduled maintenance at the 100k mark, got there for my appointment, went right in and right out. Everyone is g Made an appointment for transmission scheduled maintenance at the 100k mark, got there for my appointment, went right in and right out. Everyone is great as always!!! More

Amazing Service Department Dealt with Raylinn in Service. This was my first time ever doing business with Serra Nissan. Very friendly, kind, and on top of things! Went over ever Dealt with Raylinn in Service. This was my first time ever doing business with Serra Nissan. Very friendly, kind, and on top of things! Went over every detail on my vehicle and told me what was needed and not needed on my car. Did not try to sell me something that wasn’t needed! Clean facility, organized, overall great Dervice Department and great Service Advisor! Will be back for sure!! More