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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,150 Reviews

1,150 Reviews of Serra Volkswagen - Service Center

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September 07, 2025

Joe, service organizer, was exceptionally helpful and polite. Workshop appears under staffed. Staff went the extra mile to help the customer. More

by William Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Service
September 05, 2025

Terrible customer service and urgency. Took several days to fix a problem that they could have fixed the first time if they did their job correctly. More

by gerald09192000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

Great job Good work Excellent car of my car Nice waiting room Great salesman Drea More

by mrslankford10.ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2025

Always a great experience with Joe and the rest of the staff. Just wished they had more offer on services More

by chirptarbaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2025

The staff was friendly, knowledgeable, and kept me updated every step of the way. They explained everything clearly and never tried to push unnecessary services — just honest recommendations that made More

by lynettewhite7390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

Great Customer Service. We are very satisfied with service. Always satisfied . We will recommend your service to our family. More

by stephens446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

An excellent dealer, very good service for my first time. I hope the next ones are just like the first. The staff was very good and very friendly. I loved the work. Thanks for the service More

by abraham.alvacas2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Great service. Staff was professional and friendly. Tool time to explain findings and how to correct. More

by pamejord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

I had a great and wonderful experience with serra they were very nice and detailed about the issue I was having with my car. More

by lakeithadunham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2025

I was satisfied with my visit, the service was very well and I was attended very quickly. More

by meritabravo1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.