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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,112 Reviews

1,112 Reviews of Serra Volkswagen - Service Center

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June 04, 2025

The service department did a great job with my car. They had to replace the engine and provided me a loaner to boot. Joe Nance was on spot with service. More

by lowreytd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nance 5 stars
June 01, 2025

I had an oil change and had the tires rotated. It cost nearly $200.00. Far too expensive. More

by jaminhoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Serra Volkswagen responded

We truly understand the higher cost of maintenance for vehicles these days. We do have to adhere to manufacturer standards in order to keep manufacturer warranties in place for our customers. Sometimes this does result in a higher cost of maintenance for our customers. For example, Volkswagen does require not just a new oil filter upon having an oil change completed, but they also require that the drain plug and the gasket to be replaced on every oil change. The price of parts, and the higher quality of oil from Volkswagen to the dealership, unfortunately results in higher costs to the customer. However, the manufacturer truly believes that if these items are replaced on each maintenance cycle, the life of the vehicle is greatly increased, ultimately creating greater savings for the customers future.

May 29, 2025

I was in and out very quick and I have no complaints it was a very good experience More

by timothyadamlovell1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Good fast service , no problem, happy with the results. It’s been a while since I received any discount service specials! More

by harddog56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Service was very quick and helpful. The assistance at the front desk was phenomenal and they got me in and out. I absolutely love the service that’s been provided. More

by christianhill0016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

i love the service that i received from serra volkswagen and would be coming back again More

by malaijiajade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

We have had multiple Nissans that we have taken to Serra. The service department is always helpful, friendly, and I have always been treated with respect. More

by AYANNABELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Efficient service, friendly staff, and clear communication. Car returned in great condition and on time—overall a smooth, satisfying experience. More

by taylor.walterg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

this visit was great and fast i will be coming back for more of my car service problems More

by malaijiajade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Thank you for the exceptional service! Your services team is courteous, knowledgeable, and truly cares about customer satisfaction. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.