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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,112 Reviews

1,112 Reviews of Serra Volkswagen - Service Center

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September 08, 2023

Brought my car in for service . Was told I had bad wheel bearing ... Quoted me a price of over $1200 BUCKS TO FIX MY CAR ... I HADENT EVEN MADE MY THIRD PATMENT ..... come on g More

by wdale3586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
September 08, 2023

This location provided me with excellent Customer Service! The Receptionist was very polite and informative. More

by amberfields89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

That are great VW dealerships service is good and to get you in and out fast on oil change. And repairs. More

by wade.1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

They were prompt and courteous. They kept me informed of the progress with my car. More

by rbraswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Everybody wanted to make sure problem was solved. But not yet. Unfortunately .They were honest. More

by evhi424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Always great to work with, Amanda and Matt do an amazing job taking care of their customers More

by angelborja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Always great to work with, Amanda and Matt do an amazing job taking care of their customers. More

by angelborja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

After 4 business days they were unable to check my car. Didn't provide any rental or loan car while it is in my contract with Nissan. More

by alexandrejassoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
August 24, 2023

On this visit my experience was great. My touch screen stop working and they fixing in a couple of hrs. More

by montezjr0826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Friendly, courteous and professional. definitely the right decision to purchase this vehicle from Serra Nissan. More

by jhdrakejr
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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