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1,090 Reviews of Serra Volkswagen - Service Center
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February 23, 2025
This dealership and staff were friendly and fast you will enjoy your experience with them. enjoy your experience with them. More
by prestonrayjr
Verified CustomerEmployees Worked With
February 22, 2025
Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More
by bprice
February 22, 2025
Joe Nance is an incredible asset to the Service Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, lis Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, listened to and there were never any surprises. 10/10! More
by MP
Employees Worked With
Joe Nance
February 22, 2025
VERY POOR CUSTOMER SERVICE SOMEWHAT DISRESPECTFUL TOWARD CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. More
by GEORGE.P.GREEN
Employees Worked With
February 19, 2025
This dealership was very nice. One I came I was greeted and assisted. Any questions I had was answered. One I came I was greeted and assisted. Any questions I had was answered. More
by Jailyn Hale
Employees Worked With
February 12, 2025
Great customer service and listen to your questions u ask them. Knowledgeable about the service it self them. Knowledgeable about the service it self More
by aishaknox1978
Employees Worked With
February 08, 2025
Horrible communication on the status of the vehicle. I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then that the technician had a family emergency. More
by melissam_buckalew
Employees Worked With
I don’t know who I worked with
February 07, 2025
Only problem was they scheduled repairs without making sure parts were on site. 1.5 hour drive. Glad I decided to have someone drive with me or I would have had to turn around - drive back home and resc sure parts were on site. 1.5 hour drive. Glad I decided to have someone drive with me or I would have had to turn around - drive back home and reschedule. Actual service folks were great. Any below Excellent choices below is because of this issue. Mr. Wilson is a treasure. He noticed I dropped a $20 in the floorboard of my car and called me out to show me. Great fellow. More
by darlene.mcdow
Employees Worked With
Mr. Wilson in service department
February 06, 2025
The service on my Nissan Altima was timely and done well. The customer service was outstanding. The customer service was outstanding. More
by hintonjoannDNC
