Serra Volkswagen - Service Center

Extremely disappointed in the lack of return phone calls to determine if part has arrived for warranty repair. I have called on at least 3 occasions and left messages and never had phone call returned. Fi to determine if part has arrived for warranty repair. I have called on at least 3 occasions and left messages and never had phone call returned. Finally called to speak to manager and spoke to him. He assured someone would call me back the next Monday. That was 1 week ago, still no response. More

Great experience highly recommended . Would definitely be visiting again . Kind and friendly service I am very pleased. Would definitely be visiting again . Kind and friendly service I am very pleased. More

Amanda and Matt always provide the best service to me when I bring my car in to be serviced. They always go through what was checked, done, and completed on my vehicle. I love this place and the customer when I bring my car in to be serviced. They always go through what was checked, done, and completed on my vehicle. I love this place and the customer service they provide. More

Informative, took the time to diagnose the problem. Follow up with me. Always room for improvement Follow up with me. Always room for improvement More

In addition to being pleasant and knowledgeable Amanda was able to get my car in and out very quickly. was able to get my car in and out very quickly. More

They were kind, professional and exceeded my expectations. They offered a coupon for a free tire rotation with my oil change. expectations. They offered a coupon for a free tire rotation with my oil change. More

The woman at the desk was pleasant and helpful and the service seemed to be thorough and done in a timely manner. service seemed to be thorough and done in a timely manner. More

I am always taken care of when I come to this dealership. I never have any complaints! I never have any complaints! More

Everyone was super helpful and kind. Would recommend to friends and family. Amanada explained what I could do in between oil changes as well. Would recommend to friends and family. Amanada explained what I could do in between oil changes as well. More

Amanda in the service department was awesome. She made appointment that worked with my schedule. She got car checked in and finished way before the promised completion time. She made appointment that worked with my schedule. She got car checked in and finished way before the promised completion time. More