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1,090 Reviews of Serra Volkswagen - Service Center
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Verified Customer
February 04, 2025
Overall, the experience was positive because all the people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete a repair that I was told would likely take 5 to 6 hours. I understand that some repairs take longer than expected, but my main complaint is that the repair wasn't even started until the 3rd day. If I'm scheduling a service appointment 3 weeks in advance, don't have me drop the vehicle off for repair if you're backlogged two days. Contact me and offer to reschedule my appointment, so I'm not spending three days trying to ensure a family of 4 is getting where they need to be because we are down 1 vehicle. Doesn't this defeat some of the purpose of schedule a service appointment? This caused a lot of frustration and inconvenience, and also puts the service providers in an unnecessarily uncomfortable position when customers aren't happy. I do appreciate that we were offered a loaner on the 3rd day by Josh. Joe, Scott and Josh were amazing to work with. I just think the system needs to be evaluated, especially for non-critical repairs like ours, which was simply a warranty repair and recall. Hope this feedback helps! Thanks! More
by bryanrushing20
February 03, 2025
Everyone was very pleasant, and the service was fast. Something Serra may want to consider is adding value to the visit by offering a car wash. The two previous dealers (out of state) I used both had th Something Serra may want to consider is adding value to the visit by offering a car wash. The two previous dealers (out of state) I used both had this service, and it was a nice personal touch. Just a suggestion! More
by kcovington2
January 30, 2025
I have been dealing with Serra Nissan since 2000 and have never had any issues. The service has already been excellent. never had any issues. The service has already been excellent. More
by smjohnson210
Employees Worked With
January 24, 2025
Joe in service is always amazing. The service took a long time. He stayed on top of the techs. They were taking longer than expected. He apologized for the delay. The service took a long time. He stayed on top of the techs. They were taking longer than expected. He apologized for the delay. More
by chirockcity
Employees Worked With
Joe service
January 24, 2025
Joe was amazing, kind, and very knowledgeable! I would recommended any and all my friends I would recommended any and all my friends More
by Alex Tafoya
Employees Worked With
