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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,092 Reviews

1,092 Reviews of Serra Volkswagen - Service Center

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June 15, 2021

Excellent customer service in the service department. Timely updating of progress on service and or repairs of vehicle. Superb management skills dealing with an over abundance of oil change More

by colemand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Serra Volkswagen responded

Thank you for your input.We appreciate you and your patronage and look forward to serving you in the future. Robert Messer General Manager

June 10, 2021

Fast and good service on oil change and tire rotation. Staff was friendly and very attentive to detail. Will be back soon for more service! More

by bbartelmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
June 03, 2021

Great service, sales and finance departments. Please consider accepting only one credit report at the time of purchase. Offer Mercedes Benz for sale upon request. More

by marnitacook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green, Stephanie Ayala, Angie Hester, Robert Messer
June 03, 2021

Very customer friendly and also gives the customer satisfaction from te time you pull up until the time you leave. Their sales department also gives it aswell. More

by TBAECUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2021

Excellent Service done in a timely manor! Great Excellent Service done in a timely manor! Great customer service -- excited I was able to catch a deal. Never a bad a experience when working More

by ANGELA.ROPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2021

I enjoyed my visit at Serra Volkswagen.,,,, Amanda Harrison told me about other service (recalls).... Great all around experience with clean outlook..Thank You for everything. More

by CLAUDEHALL48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Harrison
May 27, 2021

Very Friendly Staff. Was greeted as soon as I arrived. The waiting room was very clean. Everyone waiting practice social distancing. All wore a mask. More

by DYANCEY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

My tire was over inflated causing my indicator to go off and I was not provided a checklist for myself to view of the car checkup and tests that were ran for me to view if there may be something I could hav More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Badgewell
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Awsome staff, I love how fast they are and how clean it is. I feel really comfortable there and my kids love the kid area More

by JUANITAROSAS2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021

My car is popping codes that were not there. My check engine light is still on. It’s still running rough and it didn’t before that fuel rail thing. It wasn’t test driven and I’m not happy about it. More

by Nakole85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Lane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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