Serra Volkswagen - Service Center

As always, excellent, professional service. They had me in at my appointment time and out in a timely manner. I can't recommend them enough. in at my appointment time and out in a timely manner. I can't recommend them enough. More

This service department offered quick and efficient service. The part had to be ordered and was available when it was expected. The waiting area was comfortable service. The part had to be ordered and was available when it was expected. The waiting area was comfortable More

the dealer was great had coffee and freash water. we had a added issue with accessory in car. they were able to figure out the issue. a added issue with accessory in car. they were able to figure out the issue. More

My time spend at serra volkswagon has been a wonderful time the service employees always make me feel welcome and most of all at home. A great service team. time the service employees always make me feel welcome and most of all at home. A great service team. More

The people that work at this dealership is very kind and patience with their customers making sure they get the best service for their car patience with their customers making sure they get the best service for their car More

My Atlas was scheduled for warranty service; an appointment set several days in advance and was to take 1.5 days. After three days of no status update, I phoned Serra VW, where service left me on h appointment set several days in advance and was to take 1.5 days. After three days of no status update, I phoned Serra VW, where service left me on hold (again) for more than 10 minutes, at minute 11 they picked up the phone & hung up on me. Further, never once were any of my several voicemails questioning the status of my vehicle returned. It was six days before a technician at Serra even touched my vehicle for scheduled work they quoted at 1.5 days. These employees are constantly complaining in plain sight in front of customers, about management, overworked schedules, the horrible phone system, etc. Every time it's a struggle. More

Poor customer service took 3hrs for a oil change then they call me right at close to pick up my car than close before I got my car so inconvenient they call me right at close to pick up my car than close before I got my car so inconvenient More

I have had the best experience ever! Everyone is always positive and courteous. Not often can you go somewhere and the Service Reps and staff are always providing the highest form of service and customer positive and courteous. Not often can you go somewhere and the Service Reps and staff are always providing the highest form of service and customer satisfaction. The best. More

Everything was done correctly and every question that I asked was answered in a very nice and professional way. I look forward to doing more business with them. asked was answered in a very nice and professional way. I look forward to doing more business with them. More