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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,109 Reviews

1,109 Reviews of Serra Volkswagen - Service Center

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June 29, 2020

Kori and Amanda are wonderful representatives for your service department. They’re professional as well as personable and I appreciate their time spent helping me over the past almost 2 weeks. More

by angstatlegg
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
June 28, 2020

Great, professional service My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with More

by Charlenamanning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

Not good customer service and the service was horrible. They was unprofessional and I bought a lot of parts that I did not need. The whole service department More

by mokandibar
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
Jun 29, 2020 -

Serra Volkswagen responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together. Thank you for your patience and understanding.

June 27, 2020

Love this place my service team rocks every time always friendly fast service and always professional the guys in service truly makes a long day short. More

by LH7810
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Henry, Kori Green, Mortimer Virves
June 27, 2020

I had an amazing experience with Volkswagen service. Kori was very helpful. New what my problem was from over the phone, ordered parts, and set up a time for me to bring my vehicle. More

by vanessawhite880
Recommend Dealer
Yes
Employees Worked With
Kori Green
June 27, 2020

Every since I've purchased my vehicle, I have nothing but positive things to say about everything and everyone! From sales to maintenance, I'm totally pleased! More

by rodericknorton55
Recommend Dealer
Yes
Employees Worked With
Kori Green
June 27, 2020

After my service, I was given a call to assure the service was completed to my satisfaction. I thought how efficient was that, I was thoroughly impressed! More

by debbiejharris54
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxine
June 27, 2020

I brought my car in for an 80,000 mile oil change and other needed work and was extremely pleased with the service. This is a very well run service department! More

by westersbaa
Recommend Dealer
Yes
Employees Worked With
Derek did the work on my car and everything was taken care of., Kori Green
June 19, 2020

Their service department is friendly and attentive and did a great job taking care of my car I will definitely be back for more service More

by Jkldrum
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2020

VW Service I've been a customer for the past 20 plus years. The Serra Group runs like a well-tuned automobile. the prices have changed for the better in the se More

by brianbrianford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
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