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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,099 Reviews

1,099 Reviews of Serra Volkswagen - Service Center

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February 11, 2020

The facility is in a sad state of disrepair. As I pulled up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosi More

by Linzusa
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green, Brian Thompson
Apr 07, 2020 -

Serra Volkswagen responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to insure that we do a better job in the future and are disappointed that we were unable to engage you properly. Please feel free to contact us at your earliest convenience. Regards, The Serra VW Team

Apr 07, 2020 -

Linzusa responded

All you said is that you aren’t pleased but you didnt even address the level of disrepair not to mention the $125 just to bring my car in. My local dealer agreed that the $125 “diagnostic fee” should have been applied to the actual repair itself. That fee is to cover a shop in the case I bring it in for a diag and dont get the repair there. You also didnt address the fact that the GM didnt call himself or even have a minion call in his stead. All that said, I’m not sure what you wanted me to contact you about at my earliest convenience?

February 07, 2020

I had an EXCELLENT visit. Everyone was so nice and helpful. My service was quick and I ended up not even needing any work done on my car. More

by marshe_brownlee16
Recommend Dealer
Yes
Employees Worked With
Kori Green
February 05, 2020

Reconizing the Customer The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember More

by Candi the InFiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
February 04, 2020

Good Service The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. More

by jfletcher_89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 03, 2020

Work was completed on time and done under warranty with zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. More

by Cwojdula89
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
January 31, 2020

Serra VW have consistently given me good service on my car, time and time again. They are courteous and professional. I would recommend them highly More

by aaronhsullivan72
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2020

I had a very good experience this time at Serra Nissan.. I will definantly recommend them to the next person. I really appreciate the customer service. More

by taneshalewis77
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
January 28, 2020

Everything I experienced there was amazing. Everyone was friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleas More

by lmrl_04
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claire,Chris, Kori Green, Brian Thompson, Kyle Towner, Stephanie Ayala, Angie Hester
January 24, 2020

Reason for visit was poor new car prep by dealer. Tires had 48# and shock clips not removed! Thus problems and trip to dealer required More

by Billmer50
Recommend Dealer
No
Employees Worked With
Kori Green
January 23, 2020

I’m a new VW owner and took it to Serra VW for warrant work. They did an excellent job. Car smelled like antifreeze onlyissue More

by Scottposey7
Recommend Dealer
Yes
Employees Worked With
Kori Green
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