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1,114 Reviews of Serra Volkswagen - Service Center
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February 26, 2020
Had to have my trans service done on my beetle.The staff was friendly and attentive. Darius took the car straight in and had it complete really quick. was friendly and attentive. Darius took the car straight in and had it complete really quick. More
by Randy Harris
Verified CustomerEmployees Worked With
Darius, Kori Green, Anthony Alston
February 24, 2020
Everyone is so helpful and friendly every time I take my car here to be seen about. I truly don’t know why I waste time trying to use places that are closer for my service because the service and the prices car here to be seen about. I truly don’t know why I waste time trying to use places that are closer for my service because the service and the prices at VW are unmatched! More
by savanahopeng
Employees Worked With
Taylor Haggins
February 14, 2020
Read great reviews about this particular location and thought I would give them a try when my car pooped out. Didn’t like the experience at all thought I would give them a try when my car pooped out. Didn’t like the experience at all More
by Calli6770
February 11, 2020
The facility is in a sad state of disrepair. As I pulled up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosi up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosis (and that $125 doesn’t apply toward any repair) and they never called to say what it was or when I might expect the work to be completed. I called to get info and ended up being referred to the general manager. I left a detailed message for the GM with my number and he never bothered to call me back. Overall the work was completed but overpriced with no feedback (as they said there would be) and the facility is a dump. More
by Linzusa
February 11, 2020
The service department does a great job at Serra. It was explained to me what was wrong with my vehicle and what it would take to repair it. I was kept informed of the process of the repairs. Only reason I explained to me what was wrong with my vehicle and what it would take to repair it. I was kept informed of the process of the repairs. Only reason I didn't give 5 stars is because I had to wait so long for a loaner vehicle. Overall great service! More
by dutchmsv
Employees Worked With
Kori Green
February 05, 2020
Reconizing the Customer The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember me and my car Candi. He offer me the special of the day, explained I need brakes on my next visit, and told me my car was in good condition. :-) Thank you The last couple of visit I wasn't impressed, but I see the department has done a great customer turn around that is good for all customers. Thank you for the improvement, I will be back. Kim Gordon More
by Candi the InFiniti
February 04, 2020
Good Service The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. More
by jfletcher_89
Employees Worked With
February 03, 2020
Work was completed on time and done under warranty with zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. More
by Cwojdula89
