Serra Volkswagen - Service Center

As always, my car wasn't reset so now every time I get into my car I have warning signals binging at me. How do I know for sure that work was done ! My "oil change now" light still comes on. The sticker t into my car I have warning signals binging at me. How do I know for sure that work was done ! My "oil change now" light still comes on. The sticker to show when my next oil change wasn't removed. I'm going to have to find a different place to get the work done. More

I went in had one person ahead of me got my oil changed and a recall to the back camera fixed. It only took about an hour and a recall to the back camera fixed. It only took about an hour More

Fast service comprehensive diagnostics. Waiting area was not stocked and coffee machine was very dirty. I would love to be a part of the facility management team to help correct 😉 not stocked and coffee machine was very dirty. I would love to be a part of the facility management team to help correct 😉 More

The service was wonderful! I was seen within 10 minutes of my appointment. I was settling in for ESPN when I was called. My car was done! The service staff was courteous and knowledgeable! Love this s of my appointment. I was settling in for ESPN when I was called. My car was done! The service staff was courteous and knowledgeable! Love this service! More

Great salesman and service center Had a positive experience when I leased a vehicle May 2019. Since then have had 2 pleasant interactions with service center staff and timely professio Had a positive experience when I leased a vehicle May 2019. Since then have had 2 pleasant interactions with service center staff and timely professional maintenance. More

oil change scott was very courteous made the visit pleaseant,he explained the details of my service,he also showed me the snack area and made me feel at home scott was very courteous made the visit pleaseant,he explained the details of my service,he also showed me the snack area and made me feel at home More

Bad news but given in a class-act way I came in to have diagnostics done on an oil and coolant leak. The news was NOT good...$2500-$4500 for repairs. I just paid $8000 for the car in the s I came in to have diagnostics done on an oil and coolant leak. The news was NOT good...$2500-$4500 for repairs. I just paid $8000 for the car in the summer and was devastated. Kori was so nice, getting advice for me from the mechanic. She also did not charge me for the diagnostics. Everyone was friendly and kind. More

My experience with Serra was wonderful I got there at 7 the guy named Matt was there I asked him if I had to have a Oil change and tire rotation would they be finished by 9 he told me yes and they were he the guy named Matt was there I asked him if I had to have a Oil change and tire rotation would they be finished by 9 he told me yes and they were he was so nice I always love coming here they are always so nice matt is always the same very nice person More

I feel that I was taken care and my needs were met. Look forward to coming back to this dealership in the future. Thank again. forward to coming back to this dealership in the future. Thank again. More