Serra Volkswagen - Service Center

Comprehensive Great, honest work by the mechanic and very accomodating. They were able to facilitate detailing my car after service. The parts department (Daniel) w Great, honest work by the mechanic and very accomodating. They were able to facilitate detailing my car after service. The parts department (Daniel) was helpful and knowledgable. Kory was super and took detailed notes of my concerns and passed them on to the VW mechanic. More

Knowledgeable staff and aims to please! Waiting on your car is nerve wrecking enough, but the staff was awesome and to the point whether the news is good or bad. Prompt results and good snac Waiting on your car is nerve wrecking enough, but the staff was awesome and to the point whether the news is good or bad. Prompt results and good snacks! More

Summary of service department at Serra VW. I had a problem or two with the service department when I carried my Volkswagen Touareg in for service, but the people at Sara contacted me the next d I had a problem or two with the service department when I carried my Volkswagen Touareg in for service, but the people at Sara contacted me the next day and immediately took care of the problem. I know everyone makes mistakes, but the key to customer service is when you do, take care of it, and they did. I would highly recommend Serra Volkswagen for their service department. More

Great Service Quick and easy process. Any service my Bug needs will be taken care of by the Serra VW service department. Nice and respectful employees. Thanks! Quick and easy process. Any service my Bug needs will be taken care of by the Serra VW service department. Nice and respectful employees. Thanks! More

Oil Change The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to m The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to make sure my visit went as it should’ve, she was wonderful. More

Routine Service I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received prompt and courteous service, and received quick car wash. More

Great work was done with the repairs I needed! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! More

Awesome Customer Service Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has being the fastest and more efficient dealership to service my car. Keep up the Awesome work you guys perform everyday. More

My wife’s is happy that convertible roof works again Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfuncti Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfunction and a noise when turning. More

Unfriendly and unprofessional They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t f They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t friendly or welcoming. I made my appointment online and put down what trouble my car was having. I told them that my windshield wipers wasn’t shooting out water and that I told the same thing last year when I came but all they did was put fluid in the dispenser they didn’t check for a problem. I was halfway down the road when I checked my windshield wiper dispenser and nothing came out. So I turned around and went back and told them that it wasn’t working. The guy I told was sarcastic and acted like he didn’t care one way or the other. I was there from 9:30 til 1:30 at least ...they fixed the problem and said it was the motor...I don’t think I Will ever go back More