This has been the absolute worst buying experience we have ever had. Even a year later, we are still suffering because we have been lied to from the day we walked into their dealership. We bought a dodge journey over a year ago. When we bought the car, we were told we needed to finance a much higher payment than what we were originally offered and would need to refinance in 3 months. We were told if we were not able to refinance after the 3 months, to call them and they would help us. So we agreed. We have been calling for over a year now trying to get them to help us refinance because we have not been able to anywhere because of how upside down we are on the car. Our finance person Kas, knew this when we signed papers. We finally put in a new credit application with them this past Friday because we were told they still could not refinance our car but they could trade it. We put the application in on Friday, I called and let Tyler the finance manager know we had put the application in as he instructed us to do. He told me he would call us right back after he looked at it. I waited all day and never got a call, so I called that next morning and he sent a message saying he was in a meeting and would call later. At 5 that evening, I called the dealership back because we still hadn't heard anything. I was told he already left and to to call back Monday. I called Monday. I had to call the front several times and ask them to just let me know when Tyler was available.. They finally sent me to his office and he told me yet again, he would call back after he looked at our numbers. I never got a call back that day either. I called the next day on Tuesday and was told he is not there today so I asked if anyone else could help us since he seemed too busy.. I was told no because he is over finance and if he is working on it, no one else could right now, that I would need to call back the next day. I called Wednesday morning and got Tylers voice-mail which was full so I sent a message saying I called and was wanting to know what was going on since we still hadn't heard anything. I never got a response that day either, so I called back that night at 6pm. We talked to a new finance person and was told that he would look at our numbers and get back to me if not tonight, first thing Thursday morning. We still have not heard anything by Friday vening at 6pm, so I called back and talked to another new person who was rude and just kept saying well you will have to call Tyler in the morning. I told him I did not want to continue trying to get ahold of Tyler because I have been waiting a week on him to get back with me and that I would like to speak to someone above him since no one else could help us. I was told that there is no one and he would have Tyler call me in the morning. After feeling like I was getting no where with this person, I just said okay and am finally writing this review after a whole YEAR of terrible customer service and being completely screwed over by this company.. We will never recommend Seth Wadley to anyone else again after this experience and definitely do not feel comfortable trading in our car with them at this point. That is not the only issues but just the biggest ones. They do not honor their website price listed either.