If I could give zero stars, at this point I would!
This business clearly only caters to clients who have bought brand new and high-end vehicles, such as Lincolns. We had purchased 2 vehicles from them (used fords) and the dealership and it's employees have done nothing but lie from the beginning. They did not disclose the "requirements" for their "free oil changes and engines for life." It's not a good deal and you ultimately pay for it. They've tried to tell us service needed to be done when it didn't. For example my husband had replaced his own brakes and 2 weeks later when he took it in for an oil change, a service advisor came to tell him that his brakes were in horrible shape and needed to be changed ASAP. The advisor turned red and back tracked when informed they had just been replaced. The list goes on and on. On the last oil change a rag was left hanging from the oil compartment.... I had scheduled 3 recalls to be repaired back in May, I'd purposely waited to have them all done at once because like a normal person I need my vehicle and I also waited until parts were confirmed as available. The SA offered me a loaner and said I'd have the next one available. After over a week of waiting I called back. A different SA could not find any information about me. So we scheduled without a loaner at a time when I could be without the vehicle for a few days. When I picked it up, I was informed one of the repairs wasn't done because the parts were suddenly on back order. The SA said she would call me when the parts arrived. I asked how long of a repair it would be, if it would be a "waitable" amount of time. She said absolutely, should only take about an hour, not much longer than an oil change. Months go by, never heard from them. While my husband and I were there for his oil change we asked about scheduling for the repair. I mentioned the previous scheduling and how that SA had said she would call me when the parts got in. The advisor was very rude and demeaning, insinuating I was confused because it's "not their responsibility to inform me of a recall, it's Ford's." I clarified for him because he clearly hadn't been listening. The other SA overheard, could see i was getting upset and jumped in at that point. We asked how long the repair would take, this time, she said a full day! So we scheduled an appointment over a month out, on a day my husband could take off and be available to get our kids to school. We made it crystal clear we needed it done by the end of the day, we would even drop the car off the evening beforehand so it could be started on 1st thing in the morning, appointment time was 8 am. That's exactly what we did, dropped it off yesterday evening. I was supposed to have it back by 4:30 today, according to the SA we talked to early this afternoon. Guess what folks? I am not getting my car back until tomorrow, at the earliest! We called again, to make sure it was ready to go before making the long trip to town and we were informed that the technician had broken some parts on my car and the doors could not even be opened at this point. "The parts are a day out but we should get it back tomorrow." And they couldn't offer us a loaner!!! Are you kidding me???
Bussing isn't available where we live for my school age children. So I'm supposed to just walk them the 10+ miles to town? Or my husband will just have to miss hours of work to get them to school? And there's just nothing they can do about it, they don't care.
This is seriously less than 1/2 of the examples of their messing up and lying. WE ARE DONE WITH THIS DEALERSHIP AND DO NOT RECOMMEND THEM!!!!