BMW of Grapevine
Grapevine, TX
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Very unprofessional . Charging for services not done . Come off as people who know what they are doing , but it’s only a front Charging for services not done . Come off as people who know what they are doing , but it’s only a front More
I was dropping of my 2019 BMW X7 for routine maintenance. I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did and I was told they could give me a quote to repair it. They came back with a quote of $2,000. I was told they could not just put the pieces back in, they would need to replace the entire unit. NO THANK YOU! When I got home I watched a YouTube video that showed me how to put it back together. I was able to get the clips back in but I ended up snapping the little piece that connected to leaver that allowed the clips to move from side to side. I went on Amazon and ordered a replacement for $30. It fit perfectly and snapped right in. I can’t believe that they told me it couldn’t be fixed when it could have been or that there were going to charge me $2,000 to replace something that didn’t need to be fixed. More
I was connected with Tim for a certified pre-owned BMW 430i. He was amazing! We did the entire deal via phone & text message. Less than 24 hours later I was at the dealership to pick up my new car! He eve 430i. He was amazing! We did the entire deal via phone & text message. Less than 24 hours later I was at the dealership to pick up my new car! He even had his assistant pick me up in my new car, fully detailed, at the rental business. 10/10 best car shopping experience I’ve ever had. Thank you, Tim! More
Outstanding Dealership! ! BMW of Grapevine delivered an exceptional car buying experience for me. I found the exact vehicle that I had been searching for at a very competit ! BMW of Grapevine delivered an exceptional car buying experience for me. I found the exact vehicle that I had been searching for at a very competitive price. From the first interaction, Jonny "Will Make Sure You're Straight" Willingham never made me feel pressured or uneasy about doing business with Sewell, so I decided to make the drive from San Antonio to Dallas Fort Worth. He did everything that he said he would do; ensuring that Sewell's reputation of being a dealership of integrity remained intact. James Cardenas and Amanda Lloyd assisted Jonny during my vehicle purchase, and they both exhibited a professional and cordial demeanor throughout the whole transaction. Sewell is extremely fortunate to have them all as representatives of their sales team, and they should all definitely be commended. Anyone looking to purchase a vehicle from BMW of Grapevine should do themselves a favor and ask for Jonny Willingham, I promise that you will not be disappointed!!!! More
Amazing experience from start to finish. Jake M. provided the right balance of professionalism and working with a very interested customer. Of course this resulted in a purchase of my X5, wh Jake M. provided the right balance of professionalism and working with a very interested customer. Of course this resulted in a purchase of my X5, which I am extremely happy with. He was not pushy but knew I was ready to move forward and helped with making the process seamless. If you are looking for a BMW don't hesitate to give him a call. More
We were in search of a newer car for my wife when we visited Sewell BMW Grapevine Pre-Owned. Initially, we were there to view a X5 that we saw on Cars.com and had - it turned out - the great pleasure an visited Sewell BMW Grapevine Pre-Owned. Initially, we were there to view a X5 that we saw on Cars.com and had - it turned out - the great pleasure and experience of meeting Gabriel Chavex. Gabe was able to help us in our decision-making process and he asked, answered and LISTENED to each of our 100's of questions. Gabe is very knowledgeable and proved to be a Great Salesperson, who provided us with information essential in making our decisions. He never demonstrated any of the qualities I dislike in a "Used Car Salesperson" - you know the type; Impatience, Never Listening, There-just-to sell-you-any car-available, etc. Even after the purchase, Gabe went to bat for us on a rather small item replacement and provided us with a fabulous overall car buying experience. We have plans for him to start looking for a car for our daughter in the near future and will only use him at Sewell to find us a car for her. More
We were in search of a newer car for my wife when we visited Sewell BMW Grapevine Pre-Owned. Initially, we were there to view a X5 that we saw on Cars.com and had - it turned out - the great pleasure an visited Sewell BMW Grapevine Pre-Owned. Initially, we were there to view a X5 that we saw on Cars.com and had - it turned out - the great pleasure and experience of meeting Gabriel Chavex. Gabe was able to help us in our decision-making process and he asked, answered and LISTENED to each of our 100's of questions. Gabe is very knowledgeable and proved to be a Great Salesperson, who provided us with information essential in making our decisions. He never demonstrated any of the qualities I dislike in a Used Car Salesperson - you know the type; Impatience, Never Listening, There-just-to sell-you-any car-available, etc. Even after the purchase, Gabe went to bat for us on a rather small item replacement and provided us with a fabulous overall car buying experience. We have plans for him to start looking for a car for our daughter in the near future and will only use him at Sewell to find us a car for her. More
Awful customer service. What a waste of time. People don't even look at you or greet you. I Have given them 2 chances to make it right. I will never go back. Awful place. S What a waste of time. People don't even look at you or greet you. I Have given them 2 chances to make it right. I will never go back. Awful place. Stay away More
This is the second time I’ve gone and received no help from any salesperson. I went to this dealer ship with family. If I could I would give them a zero!! No salesperson ever came up to us we walked aroun from any salesperson. I went to this dealer ship with family. If I could I would give them a zero!! No salesperson ever came up to us we walked around for 30-45 minutes looking at cars we even went inside. Other families walking around looking at cars just like us received help but we continued to not get help. Seems like they definitely stereotyping based on race and clothing. Very disappointed in Sewell as they’re supposed to be all about customer service. Do not go there! More
This was our second purchase of a vehicle from a Sewell dealership and our second 5 star experience. The staff is very friendly, professional, low keyed, the facility is incredible and everything was as pe dealership and our second 5 star experience. The staff is very friendly, professional, low keyed, the facility is incredible and everything was as perfect as it could be. Thank you for the great experience !! More