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Sewell Buick GMC
Dallas, TX
18 Reviews
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Showing 18 reviews
April 24, 2024
***CALL FAVOUR FOR YOUR NEXT ANYTHING! !!*** My career has been motorcycle sales, early on, my mentor had us read Carl Sewell’s book “Customer’s For Life” in “book club”. That book had !!*** My career has been motorcycle sales, early on, my mentor had us read Carl Sewell’s book “Customer’s For Life” in “book club”. That book had always stuck with me as a guide on how to approach a sale, even if THAT SPECIFIC book wasn’t directly about about sales, more how to treat a customer in general. Under promise, over deliver. When I saw my new truck at a Sewell dealer I was low-key excited, as a hustler to go meet some hustlers, and see if they lived up to what was pushed, HEAVILY, in the book. Hands down I was beyond impressed. I showed up looking like some kind of biker trash gremlin 2 days in a row, and Favour treated me like a human. I wasn’t there looking at the most expensive vehicle, far from it. But I was treated with the same respect I’d assume someone would receive from someone buying a vehicle 20x the cost It was a rad, and fair experience, and I genuinely am grateful to have been able to learn a little bit more from these guys, but more importantly Favour nailed exactly what I’d learned from Mr. Sewell’s book in the first place. Favour, and the rest of the team at Sewell 100000% earned a customer for life. More
by Bryan “Zig Zag” Claypole
Employees Worked With
Favour
Helpful April 03, 2024
By far the best dealership / service department I've ever had the pleasure to deal with. I brought my 2021 GMC Sierra in on a Tuesday (no appointment) with a blown engine and had it back the same week with had the pleasure to deal with. I brought my 2021 GMC Sierra in on a Tuesday (no appointment) with a blown engine and had it back the same week with a new motor. Not only was this service done in a very timely manner, my service consultant (Jasmine Garcia) was very professional and called me multiple times to keep me informed during the process. Sewell gained a customer for life I can tell you that. More
by Owen
Employees Worked With
Jasmine Garcia
January 31, 2024
They make you feel like family. My experience with Tyler Ramirez has been great. My purchase was easy and the care after has been great My experience with Tyler Ramirez has been great. My purchase was easy and the care after has been great More
by Quincylevine626
Employees Worked With
Tyler Ramirez
December 05, 2023
Easiest, most relaxed experience I’ve ever had purchasing a car. Blake was super helpful, intelligent, and was able to get us in and out quickly. Would recommend Blake and Sewell to any and everyone! a car. Blake was super helpful, intelligent, and was able to get us in and out quickly. Would recommend Blake and Sewell to any and everyone! More
by SteveA
Employees Worked With
Blake Johnson, Eric Yearwood
May 24, 2023
Dealing with Mike Cuellar was the worst experience ever. Sweet talker he is, he did not follow up on my multiple phone calls only to sell the vehicle I wanted behind my back. "Legendary Sewell experience" i Sweet talker he is, he did not follow up on my multiple phone calls only to sell the vehicle I wanted behind my back. "Legendary Sewell experience" is simply not true. Stay away from this dealership and that person in particular. More
by leonshargo
Employees Worked With
Mike Cuellar, Paula
October 05, 2022
Bought a car recently from there and found out the hood scratches badly but dealer didn’t tell you. I thought it was dirty and can be removed but couldn’t not. I disappointed scratches badly but dealer didn’t tell you. I thought it was dirty and can be removed but couldn’t not. I disappointed More
by Jle953
Employees Worked With
Jonah
August 02, 2022
This is my third car purchased from Sewell in 16 years, and I will no longer recommend them. I sold my old Yukon to Auto Trader for TWICE what they would pay for it, and when I asked the salesman about th and I will no longer recommend them. I sold my old Yukon to Auto Trader for TWICE what they would pay for it, and when I asked the salesman about the discrepancy in price, he told me that the dealership had to make up cash in the used department because they weren't making enough in the new sales department. A friend of mine bought a car from James Wood in Decatur on June 29th, and his salesman taught him about the wireless features in the car (that he then showed me). Even though he bought his car 6 weeks after mine, he received his license plate before me. When I called Sewell about my license plate (now 3 months after purchase), the receptionist told me they had it and did not have a policy of calling anyone to let them know it was there. During the sale, I kept making excuses in my mind for the salesman thinking that perhaps he was inexperienced or that the pandemic had made their lives difficult, but the level of service I have received then and since then, the different times I corrected his mistake assuming it was because he was young and now I wonder if it is part of a change in corporate philosophy has caused me to decide to take the time to write this review. Don't go to Sewell expecting to be treated fairly without having to fight for it as you would with another dealer. If you want to be honesty and a forthcoming dealership where they will call you back and remember the previous conversation they had with you, I would call James Wood in Decatur. More
by Disappointed
Employees Worked With
Tyler Ramirez, Shaylyn Maloney
