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Sewell Buick GMC
Dallas, TX
18 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 18 reviews
May 30, 2022
It was an easy and enjoyable experience. The vehicle was as advertised and they delivered the car to our house based on our schedule. The vehicle was as advertised and they delivered the car to our house based on our schedule. More
by Txmarshall
Employees Worked With
Shane Watson, Shaylyn Maloney
Helpful March 16, 2022
Dropped me like a hot potato. Contacted them via cars.com. They listed 2 2019 XT5 I was interest in. Corresponded with couple folks via email and one guy on the phone. He kept t Contacted them via cars.com. They listed 2 2019 XT5 I was interest in. Corresponded with couple folks via email and one guy on the phone. He kept trying to sell me a car I had not looked at and did not want. Long story short I ended up purchasing a 2019 XT5 from Frank Kent on the west side of Fort Worth. More power to the folks in the Sewell ads who say they will never drive any but a Sewell. That was certainly not my experience. I refused to reveal names of anyone I spoke with. Best Regards More
by WHATMEWORRY
Employees Worked With
Shaylyn Maloney
March 01, 2021
WASTED MY TIME!!! I called Sewell (because of the great reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmiss reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmission shifting bad. I gave him the last 8 of the VIN to my wife's 2016 GMC Yukon XL Denali. He stated that the VIN matched a possible problem with the transmission harness. He didn't ask me if there were any faulty codes or check engine lights. Told me to come in and that they would do a complete "diagnostic test". I was just out of work and 20 minutes away. My wife drove 45 minutes from Waxahachie to make it in before they closed at 7 PM. We arrived at 6:45 PM. We met a not so happy to see us, Mr. Bailey. Mr. Bailey's body language told us he wasn't too eager to help us find a solution to our problem from the beginning. I explained to him why we were there. Mr. Bailey began nodding his head and just searched his tablet. Asked if there were any check engine lights and I told him no. Mr. Bailey stated if there are no codes, they can't do anything. We've read hundreds of issues with other GM customers who experience the same issues with no codes. Mr. Bailey asked us a couple of questions about how the vehicle was shifting. Told him that it shifted horribly and reiterated that was the reason why we were there. He asked my wife (mother of our 4 kids) if she drives it aggressively. She responded she drives it normally. His response was, "if you don't drive it like you stole it, it won't shift right". Really Mr. Bailey? GM made these transmissions to shift correctly only if you drive in that unsafe manner? Mr. Bailey continued to state that he has never seen a transmission get rebuilt because of these related issue. For some reason, Mr. Bailey may have been under the impression that I would be impressed on his 20 years of knowledge with these particular issue. I didn't know that they made these 8L90e transmission 20 years ago. Really sir? Mr. Bailey continued to state that GM wouldn't do "sh!+" about it in front of my wife's presence. Unacceptable language in front of the misses. Please keep in mind that during 90% of this conversation he was leaning and resting his elbow on my wife's side view mirror as if he was relaxing at a barbecue. All we came for was a diagnostics and didn't receive anything but wrong information and horrible customer service. We were rushed out of there and were out by 7 PM (closing time). How convenient for Mr. Bailey. No apology from Mr. Bailey. Just walked off without saying a word. WOW! We have to drive 45 minutes back to our hotel and made our week even worse. (My pipes busted in my house during winter storm and under repair. No water) Way better service at Park Place. Mr. Bailey needs to brush up on proper etiquette More
by Antonio Salinas
Employees Worked With
Mr. Bailey (Service Advisor)
March 01, 2021
WASTED MY TIME!!! I called Sewell (because of the great reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmiss reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmission shifting bad. I gave him the last 8 of the VIN to my wife's 2016 GMC Yukon XL Denali. He stated that the VIN matched a possible problem with the transmission harness. He didn't ask me if there were any faulty codes or check engine lights. Told me to come in and that they would do a complete "diagnostic test". I was just out of work and 20 minutes away. My wife drove 45 minutes from Waxahachie to make it in before they closed at 7 PM. We arrived at 6:45 PM. We met a not so happy to see us, Mr. Bailey. Mr. Bailey's body language told us he wasn't too eager to help us find a solution to our problem from the beginning. I explained to him why we were there. Mr. Bailey began nodding his head and just searched his tablet. Asked if there were any check engine lights and I told him no. Mr. Bailey stated if there are no codes, they can't do anything. We've read hundreds of issues with other GM customers who experience the same issues with no codes. Mr. Bailey asked us a couple of questions about how the vehicle was shifting. Told him that it shifted horribly and reiterated that was the reason why we were there. He asked my wife (mother of our 4 kids) if she drives it aggressively. She responded she drives it normally. His response was, "if you don't drive it like you stole it, it won't shift right". Really Mr. Bailey? GM made these transmissions to shift correctly only if you drive in that unsafe manner? Mr. Bailey continued to state that he has never seen a transmission get rebuilt because of these related issue. For some reason, Mr. Bailey may have been under the impression that I would be impressed on his 20 years of knowledge with these particular issue. I didn't know that they made these 8L90e transmission 20 years ago. Really sir? Mr. Bailey continued to state that GM wouldn't do "sh!+" about it in front of my wife's presence. Unacceptable language in front of the misses. Please keep in mind that during 90% of this conversation he was leaning and resting his elbow on my wife's side view mirror as if he was relaxing at a barbecue. All we came for was a diagnostics and didn't receive anything but wrong information and horrible customer service. We were rushed out of there and were out by 7 PM (closing time). How convenient for Mr. Bailey. No apology from Mr. Bailey. Just walked off without saying a word. WOW! We have to drive 45 minutes back to our hotel and made our week even worse. (My pipes busted in my house during winter storm and under repair. No water) Way better service at Park Place. Mr. Bailey needs to brush up on proper etiquette. More
by Antonio Salinas
Employees Worked With
Mr. Bailey (Service Advisor)
June 26, 2019
Purchased one more vehicle - our 3rd vehicle from Sewell !! Want to thank and commend Sales advisor: Vivian Vu for taking extra steps to assist and guide us in our 2019 Buick sales process! Great to work Vivian Want to thank and commend Sales advisor: Vivian Vu for taking extra steps to assist and guide us in our 2019 Buick sales process! Great to work Vivian Vu, very passionate about her job, ensuring the we are happy with the advice and making ours a really smooth transaction! We live this vehicle and also the purchasing choices presented, and Vivian helped easily deciphering the numbers (with multiple applicable discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2019 Buick purchase. We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales manager/director Steven Lamb and financing/business manager, and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care to meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos to Vivian and Sewell Team! More
by sc9182
Employees Worked With
Vivian Vu, Steven Lamb
May 10, 2019
Although I purchased elsewhere, great experience! I looked at several vehicles at Sewell, ranging from a 2010 Acadia to a 2017 Enclave. I ended up purchasing my dream vehicle elsewhere simply because I looked at several vehicles at Sewell, ranging from a 2010 Acadia to a 2017 Enclave. I ended up purchasing my dream vehicle elsewhere simply because it wasn't available on any of Sewell's many lots at the time. However, I can't tell you how awesome and professional the staff here was. On the 2010 my sales guy OFFERED to replace the break pads and provide a second key and key fob on a 9 year old vehicle! I ended up purchasing a 2016 from a different dealer and they wouldn't replace the worn tires of provided a second key. All that you've heard about the Sewell experience is true!! Looking to spend your time and money at a credible dealership, this is it! More
by Displeased
Employees Worked With
Pre-owned Sales personnel, pre-owned finance team
March 11, 2018
Great working with Vivian Vu, her Sales/Client expertise ! Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passi Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passionate about her job, ensuring the buyer is extremely pleased with the advice and smooth transaction! We've been very happy with the vehicle and leasing/purchasing choices presented, and Vivian helped easily deciphering the numbers in such a complex lease transaction (with multiple discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2018 vehicle lease/purchase. We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales Director Steven Lamb (Sales Director) and Courtney Lucky (financing/business manager), and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care -- literally 'bend over backwards' to make this deal happen that meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos! The dealership had Ice-Cream on this Saturday afternoon – with Free custom specialty Ice cream sandwiches made on-site and offered to the whole floor and all the customers. This made more of a family setting and helped lighten up what could be a tight sales floor. This turned out to be our icing on the cake, on top of our purchase! Did we mention, Free unlimited car washes/vacuum at any/all Sewell dealerships comes with this purchase! This is TWICE in a three years Sewell family dealerships taking care of our vehicle needs, kudos Sewell family dealership guys! More
by sc9182
Employees Worked With
Vivian Vu (Sales Advisor), Steven Lamb (Sales Director), Courtney Lucky(Financing/Business manager)
July 14, 2011
This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle deal Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know. More
by aflammer
Employees Worked With
Justin Townsend
