Sewell Buick GMC of Midland

I was in the process of purchasing a vehicle. I live out of town, 5 hours away, and was told they would hold the vehicle for me if I provided all the information/items required for the purchase. I live out of town, 5 hours away, and was told they would hold the vehicle for me if I provided all the information/items required for the purchase. I was financed with my bank and ready to go the next day when I received a call letting me know that they had sold the vehicle. I don't blame the salesperson, but I do blame the management for not communicating with each other. Very upsetting!! More

This is the most unfriendly, no customer service having dealership I have ever spoken to. Apparently they will only service/repair your vehicle if it was purchased from them. dealership I have ever spoken to. Apparently they will only service/repair your vehicle if it was purchased from them. More

Worse dealership for help. I was coming into Midland from East Texas & had problems with my 2021 GMC Denali. Since I didn’t purchase my vehicle from them, they told me they c I was coming into Midland from East Texas & had problems with my 2021 GMC Denali. Since I didn’t purchase my vehicle from them, they told me they could give me an appointment in two weeks. Ridiculous!! I could not stay in Midland for two weeks. They are supposed to service any GMC whether it was purchased from them or any other dealership. Thank goodness I was able to make it back to East Texas, with the help of another dealership. They could not connect me with the service manager or the manager of that dealership. I DO NOT RECOMMEND THIS DEALERSHIP FOR ANYTHING. More

Horrible dealership to do business with. Dealership gave me the wrong tire twice after waiting for over three weeks. Service and parts department are clueless on what they are doing. A waste Dealership gave me the wrong tire twice after waiting for over three weeks. Service and parts department are clueless on what they are doing. A waste of time! More

Poor follow up after I purchased the vehicle. I was lied by the salesman and then he wouldn’t answer me after I told him he was lying. I was also owed a refund on 120v outlets that I was promis I was lied by the salesman and then he wouldn’t answer me after I told him he was lying. I was also owed a refund on 120v outlets that I was promised would be installed and I have yet to receive the check. Trying to remain patient but this could have been a simple fix. Don’t promise things that you can’t come through with. More

Our salesperson was very friendly and helpful and found a car that was perfect for us, but I guess our credit wasn't good enough to get approved with lenders. car that was perfect for us, but I guess our credit wasn't good enough to get approved with lenders. More