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Sewell Ford Lincoln
Odessa, TX
2,221 Reviews
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May 12, 2020
Really good Service!! I would like said tanks to Maikel for exceptional service!! First time doing business with Sawell and im really happy with service, thanks a loy I would like said tanks to Maikel for exceptional service!! First time doing business with Sawell and im really happy with service, thanks a loy More
by miguel_loya
Employees Worked With
Maikel Gonzalez
May 08, 2020
NEVER AGAIN! Made appointment for a 8:20 am alignment. It should have only taken an hour at the most. When I checked in I was told it would be ready later that day. My truck should have been taken stra It should have only taken an hour at the most. When I checked in I was told it would be ready later that day. My truck should have been taken straight to the alignment lift. About an hour I checked on the status. I was told the mechanic needed parts . Thinking there was a bent or broken steering part, I asked what was broken. They didn't even start on the alignment. They were working on a recall and performing another service I did not ask for. I made them stop the recall repair because Ford requires a special claim process due to the recall item failing causes around $3000 damage to the tailgate and my RV. I have to sue Ford to replace the tailgate and pay for the RV repair. Regardless, Sewell Ford took it upon themselves to not inform me ahead of time of what they were going to do even though I was there for only the alignment. After waiting another hour, I checked on the status again and was informed the truck was not ready because the mechanic couldn't figure out how to align it. I was notified 30 minutes later the mechanic was test driving it and will be ready in about 15 minutes. 50 minutes later I still did not have my truck. Finally got my truck back. Cost me $195 and change for what should have been a $90 alignment like I paid for at another Ford dealership six months earlier. Sewell "comped" me a diesel fill up. I guess that is what the other $100 was for. I was mostly upset because the service department did work not specificaly authorized by me and kept making time commitments they did not keep. Secondly, their labor costs are excessive if in fact the alignment was really $195. When I called for the appointment I was told it would be around $100 with tax. More
by MMaynard
Employees Worked With
Service Department
May 07, 2020
Knowledgeable, courteous and helpful. Attended to details. Took the extra time to make sure everything was correct. Spent time showing the accessories and tied phone to Ford Pass details. Took the extra time to make sure everything was correct. Spent time showing the accessories and tied phone to Ford Pass More
by hotwheels6650
Verified CustomerEmployees Worked With
Aaron Galindo, Brian Berryhill, Raul Carrillo
May 04, 2020
Well above average dealership I recently purchased a 2020 F150 King Ranch at your dealership, and have to give your company top scores on you building and amenities. It is a very I recently purchased a 2020 F150 King Ranch at your dealership, and have to give your company top scores on you building and amenities. It is a very classy looking place! On top of that all your people were very professional and courteous. Brandon and Luz were very good about taking care of me and answering all my questions. Great job! More
by Paul Moorhead
Employees Worked With
Luz, and Tony (in finance), Brandon Utley, Spencer Ausdenmoore
May 02, 2020
Excellent Service and great vehicles! Would recommend Sewell Ford Lincoln to everyone. Purchased online and delivered to my home. The experience was easy & professional. Loving my Lincoln Continental! Sewell Ford Lincoln to everyone. Purchased online and delivered to my home. The experience was easy & professional. Loving my Lincoln Continental! More
by kristi_shaun
Employees Worked With
Mike Stanton, Lily Arzate
May 01, 2020
Best Service Ever! Veronica Bravo was so helpful and kind. I will definitely recommend everyone to Sewell Ford Lincoln in Odessa! God Bless everyone! Thanks kind. I will definitely recommend everyone to Sewell Ford Lincoln in Odessa! God Bless everyone! Thanks More
by bravo909
Employees Worked With
Veronica Bravo, Aaron Galindo, Ramiro Ruiz, Kyle Peck, Richard Fuentes, Brian Berryhill, Spencer Ausdenmoore, Mike Stanton, Brian Smith, Frank Ramos
April 28, 2020
Great experience, everyone was friendly and professional. The dealership is beautiful. I worked in dealerships for o er 20 years and the Sewell experience is what we arrived for at the other dealerships The dealership is beautiful. I worked in dealerships for o er 20 years and the Sewell experience is what we arrived for at the other dealerships More
by blove1
Employees Worked With
Brandon Utley, Spencer Ausdenmoore
April 25, 2020
Thank you so much to Maikel Gonzalez and to Sewell Ford for working with me and giving me the car I wanted! I can not express how excited and thankful I am!! for working with me and giving me the car I wanted! I can not express how excited and thankful I am!! More
by julietucker5110
Employees Worked With
Maikel Gonzalez
April 25, 2020
Raul and Dana were so helpful with finding our new family car. The service through the whole process was top notch. We will use them again! car. The service through the whole process was top notch. We will use them again! More
by Colin L
Employees Worked With
Ramiro Ruiz, Mike Stanton, Raul Carrillo, Frank Ramos
April 24, 2020
Pleased with the hard work on sales person for listening on what I wanted finding the vehicle and getting on the payments I asked for. on what I wanted finding the vehicle and getting on the payments I asked for. More
by crey0304
Employees Worked With
Aaron Galindo, John Escalante, Frank Ramos
