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Sewell Ford Lincoln

Odessa, TX

4.8
2,221 Reviews

4400 Parks Legado Road

Odessa, TX

79765

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Showing 2,221 reviews

April 02, 2019

Great service Mario helped us get a 2019 f250. Found the truck we wanted and gave us a great price. Worked with us for a couple of days going between bank me and fo More

by adriangom91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Matta, Mike Stanton
April 02, 2019

Best price around The price was the best price around better than big cities second time I purchase from Sewell straight up answers and service sales person Robert was More

by edgaravi61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Solis, Robert Hernandez
April 02, 2019

New Truck Sewel Ford has been amazing to work with in purchasing a new truck. The salesperson worked very hard to get a great price on the truck. Sewell has a More

by jdwolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Walker , Aaron Galindo
April 02, 2019

Im very thankful n happy for my dream suv Thank yall very much for yall sevices im a happy camper with my purchase yall be highly recommand.THANK YALL SWELL FORD. FOR THE BEST SEVICE EVER More

by lisarodriguez951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey, Melvin Watkins, Oscar Leal, Jacob Ramirez
April 02, 2019

Amazing staff and fast service! I took my car in last minute to get fixed due to some engine problems. Lincoln's service gal was amazing and fast. She was able to get my car in and f More

by tony@woodsins.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rodriquez
April 02, 2019

Best experience ever He was very helpful and made sure I understand everything. Always with a great attitude. Made sure that the car that I got is what I really wanted More

by yareli0918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vin Phan, Johnny Brown
April 02, 2019

Wonderful Great, my vehicle was picked up and serviced and delivered back to me. Convenient! Easy and allowed me to not have to take the day off to have my car More

by lanell_webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
April 02, 2019

Great service I was greeted by Manuel Castro with respect and courtesy. He listen to my every word and didn’t try to push. He was patient and understood what I want More

by jesusfgarzajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Manuel Castro
April 02, 2019

Outstanding! Was scheduled for a recall on the Expedition, and was there just before closing to drop off the vehicle for the next day appointment. Adrian Lopez a s More

by usmcpride
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adrian Lopez, Manuel Castro
April 02, 2019

Disingenuous dealership Dealer reneged on an offered, and accepted deal, in order to make an additional $1000. I had a lot of time and effort invested in this purchase and w More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Smith, Ryan Irish
Apr 03, 2019 -

Sewell Ford Lincoln responded

Mr. Paul, We are extremely sorry to hear about your most recent experience with our sales team. Unfortunately, we do make mistakes from time and time and we fully acknowledge that there were communication errors on our end. For that, we are very sorry. Our management team would never allow any member of our team to undercut a pending deal for an extra dollar, and we should have made that clear during your visit if we didn't. We acknowledge that we made a mistake and we are very sorry that we can't get you back the vehicle you wanted or your time spent searching for it. However, if you give us an opportunity to earn your business back in the future, we will do everything we can to make it up to you. Thank you so much for bringing your experience to our attention and we hope to have the opportunity to earn your business back in the future. Respectfully, Team Sewell

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