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Sewell Ford Lincoln

Odessa, TX

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2,221 Reviews

4400 Parks Legado Road

Odessa, TX

79765

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Showing 2,221 reviews

March 02, 2019

Lack of sales staff performance I was trying to buy a new pickup. There was not one on lot that I wanted. Salesperson told me he found a couple online that fit my needs. I inquired d More

by Newpuckup
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Utley
Mar 27, 2019 -

Sewell Ford Lincoln responded

We are so sorry to hear about your experience with our sales team. We work hard to find every guest's perfect vehicle, but sometimes we fall short. We appreciate your honest feedback and will work to improve communication. Respectfully, Team Sewell

March 02, 2019

Salesman was another honest with me Service was terrible truck was not ready when the told me it was. Had to make several trips and truck still not ready. Was told truck would be done in More

by redornelas1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Brown
Mar 27, 2019 -

Sewell Ford Lincoln responded

We are extremely sorry to hear about your experience. We definitely fell short of our expectation to provide a 5-star experience for every guest. If you will reach out to me in the future, I will make sure we make this right. I hope we have another opportunity to earn your business again in the future! Respectfully, Brian Smith General Sales Manager brian.smith@teamsewell.com

March 02, 2019

Beyond expectations. Recently had multiple issues with my 2018 F-350 King Ranch. Adrian Lopez Instructed myself to bring the vehicle in for an evaluation. Once it arrived, More

by loganwinter88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Lopez
March 01, 2019

Great experience Terez Lyons was amazing. He made this car buying trip stress free and gave me a lot of knowledge about options. Also our finance guy was awesome! Had More

by tdjwrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Galindo, Terez Lyons
March 01, 2019

Took my 2019 Ford super duty to get Service Took my 2019 super duty to get service. And it was a awesome experience they even have a cafe where I had lunch. I would definitely go back to this More

by Jcastanon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There were two young ladies at the service department don’t know their names but they were very good help
March 01, 2019

Excellent Service Could not have been easier! Getting appointment was simple and they were able to get my vehicle in quickly. Turnaround was the same day. Thanks More

by sebeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Utley, Richard Fuentes
March 01, 2019

Loved my experience here! Its a wonderful place and perfect environment to purchase a vehicle and or get any kind of service. Everyone is so kind and friendly, also so warming. More

by cmelendez0309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lily Arzate, Dallas Graham, Brian Berryhill
March 01, 2019

Fast, fair, professional, great experience. My salesperson was a pro. Andrew exceeded my expectations. I have found my new Ford dealership. Highly recommend Andrew. I hate spending all day at a More

by Tim B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Galindo, Andrew Petersen
February 28, 2019

Service Great service overall from advisors and technicians worked diligently to get the vehicle in and out as quickly as possible. Would recommend bringing a More

by gustavo.mendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John harn and Jesus Robles
February 28, 2019

Excellent service Great choice of vehicles nice facility salesmen are never pushing, shop and buy a truck or car comfortable and at your own pace. Overall will recommen More

by justin.ballard40jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Brown
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