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Sewell Ford Lincoln
Odessa, TX
2,221 Reviews
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January 01, 2019
Poor communication; problem still not fixed I dropped my F-250 off at 7:30 AM on 12/26/18 for an oil change and also explained to Tim that the seat massage and lumbar buttons on the drivers side I dropped my F-250 off at 7:30 AM on 12/26/18 for an oil change and also explained to Tim that the seat massage and lumbar buttons on the drivers side seat had stopped working. I was informed that a technician would look into the problem and that Tim would call me later in the day with an update. At 4:30 PM, after not hearing from Tim all day, I called to get an update on my truck. Tim informed me that they had figured out that it was a problem with the module and that they had put in the order for the new part and it would be 1-2 days for the part to be delivered and then an hour or so for the technician to install it. He also told me that he would call me on 12/27/18 with an update. 12/27/18 came and went with no communication whatsoever. On 12/28/18, I waited until 4:30 PM to call Tim’s direct line and got his voicemail, which informed me that Tim was out of the office until Monday and that if assistance was needed to call the main dealership phone and ask for the service department. I hung up and called the main dealership phone number twice and no one answered, so I figured I would wait until tomorrow to call back. On 12/29/18, after still not hearing from anyone, I decided to call the main dealership phone number at 12:30 PM to try and get an update. After being passed around to multiple people who could not update me on my truck, I was transferred to Adrian who was able to tell me that my truck was actually completed the evening of 12/28/18 and for some reason the technician had not turned in the completed paperwork and keys so that’s why no one had called me to let me know the truck was finished. I then went to the dealership to pick up my truck around 4:30 PM and was assured the truck had been fixed. I got into my truck to drive away and tested the buttons, only to find the problem had not been fixed. I pulled back into the service department and informed them that the truck had not been fixed. Adrian and another service associate tried to look at the module underneath the seat and didn’t see anything noticeably out of place. They offered to keep my truck to try and fix the problem, but after leaving my truck there for 3 days with zero communication, I informed them that I wanted to take my truck and I wanted to speak to the service manager, but they were not present. I then left the dealership and went home. One positive note, Adrian did offer to cover the cost of the oil change. On 12/31/18, after returning from a trip to Lowe’s, I was unloading some items out of my back seat when I noticed that the zipper that opens the drivers side seat from the back had been undone. I looked for the zipper to try and zip it back up but the zipper had been broken off! So now the seat back can’t be closed because the zipper has been completely ripped off. As of 1/1/18, I am still waiting to hear from the service manager to discuss the issues I encountered. This rating would be 0 stars if it was allowed. More
by kcschule
Verified CustomerEmployees Worked With
Tim Rivas
January 01, 2019
Awesome Experience This was my first vehicle purchase and it was a moment to remember! Brandon and Megan were extremely helpfully with the whole process! They made the p This was my first vehicle purchase and it was a moment to remember! Brandon and Megan were extremely helpfully with the whole process! They made the process quick and easy and helped me with every question I had to help me have a better understand of everything. More
by proanthony12
Employees Worked With
Megan Fleetwood, Brandon Utley, Mike Stanton
January 01, 2019
Brandon is the best Brandon always takes care of me when I’m ready to buy a new car. He never pressures you into something and always works with you to make sure you get Brandon always takes care of me when I’m ready to buy a new car. He never pressures you into something and always works with you to make sure you get a great vehicle at a great price (especially in West Texas). More
by dwmoon13
Employees Worked With
Brandon Utley, Mike Stanton
December 31, 2018
Great Experience Dealing with Sewell Ford was a great experience. Brandon was extremely professional and courteous. They did everything they said they would and there Dealing with Sewell Ford was a great experience. Brandon was extremely professional and courteous. They did everything they said they would and there was absolutely no hassle. Colin has built an awesome building in a great location as well. More
by chris
Employees Worked With
Brandon Utley, Brian Berryhill, Spencer Ausdenmoore
December 31, 2018
2019 Lincoln MKC-Sewell Lincoln This is the second Lincoln that we've bought with Sewell and with Manuel Castro. He and the rest of the Sewell team always go above and beyond to take This is the second Lincoln that we've bought with Sewell and with Manuel Castro. He and the rest of the Sewell team always go above and beyond to take care of us and it is much appreciated. More
by reggiebush80
Employees Worked With
Brian Berryhill, Manuel Castro, Mike Stanton
December 31, 2018
Sewell Ford Experience Paul our salesman was extremely helpful and accommodating! Our finance experience was perfect! Brian took the time to explain our contract and went Paul our salesman was extremely helpful and accommodating! Our finance experience was perfect! Brian took the time to explain our contract and went over our options in detail! I would definitely buy here again and will suggest my friends and family as well! More
by denhoy6
Employees Worked With
Paul Burnett, Brian Berryhill, Brian Smith
December 31, 2018
Excellent experience Everyone in the service dept are always smiling and willing to help! I will not take my vehicle anywhere else. Thank you all Sewell Ford Everyone in the service dept are always smiling and willing to help! I will not take my vehicle anywhere else. Thank you all Sewell Ford More
by a.lopez_2007
Employees Worked With
Tim Rivas, Robert Johnson and Rick Ramirez
December 31, 2018
Above the rest!! Johnny worked hard to find the pickup I liked, and Aaron was able to help me fit it in my budget!! Dealing with these guys at Sewell Ford made the ex Johnny worked hard to find the pickup I liked, and Aaron was able to help me fit it in my budget!! Dealing with these guys at Sewell Ford made the experience great! The amount of attention I received before, during and after the deal was complete has been awesome! They really do care about serving you to make sure you have the best experience while purchasing your new vehicle! More
by Zane Stewart
Employees Worked With
Johnny Brown, Aaron Galindo
December 29, 2018
Cared for Manuel was a good report. He tried to get my cargo cover but nine was found. He was well educated on the escapes. He was pleasant funny and he drive m Manuel was a good report. He tried to get my cargo cover but nine was found. He was well educated on the escapes. He was pleasant funny and he drive my new car to my work when the windows were tinted. Thank Manuel for going above fir this customer. More
by grace4mercy
Employees Worked With
Manuel Castro
December 28, 2018
it was fast and great The sales man was great friendly understanding . I love the car and all the luxury it had .I love the new building and friendly faces. When I signed t The sales man was great friendly understanding . I love the car and all the luxury it had .I love the new building and friendly faces. When I signed the papers the man was nice and it didn't take to long . I will tell all my family and friends about my experience . More
by odnpaj
Employees Worked With
Manuel Castro
