Sewell Ford Lincoln - Service Center

WOW Experience Best service in the Permian Basin. I took my Navigator into the service department and was greated immediately. The CSR listened to my needs and expla Best service in the Permian Basin. I took my Navigator into the service department and was greated immediately. The CSR listened to my needs and explained the process clearly. He had a bright smile and positive attitude. He didn’t add services that weren’t needed. He was very professional. We love Sewell and look forward to future purchases. We left with a WOW experience!!! More

awesome Odessa should consider itself fortunate to have this dealership! We recently went there for service and had an awesome experience! Wonderful, friend Odessa should consider itself fortunate to have this dealership! We recently went there for service and had an awesome experience! Wonderful, friendly and helpful staff! More

Best Service Every single time myself or my husband go to Sewell dealership or service department we are greeted with a friendly smile. Weather if it's just to hav Every single time myself or my husband go to Sewell dealership or service department we are greeted with a friendly smile. Weather if it's just to have service on a vehicle or purchasing Geo and his colleagues always greet us. We feel welcome and appreciated. More

Cchez Slusher Helpful, knowlegable and a really nice person. Hold on to her! Always greets the Lincoln service client with a smile and makes you comfortable. Kno Helpful, knowlegable and a really nice person. Hold on to her! Always greets the Lincoln service client with a smile and makes you comfortable. Knows her cars and clients. More

Jeff Hawley Jeff Is a really kind young man, He helped me out a lot. I had a really wonderful experience. I highly recommend him to anyone. Jeff Is a really kind young man, He helped me out a lot. I had a really wonderful experience. I highly recommend him to anyone. More

Happy with service The guy that help me work hard to get me in my new car he check in with me all the time to let me know what was going on he went above what other sale The guy that help me work hard to get me in my new car he check in with me all the time to let me know what was going on he went above what other salesmen have ever done for me More

Distinguished Service We did not choose Sewell for service for our Lincoln, but were forced to due to our car breaking down near Odessa, TX. But we are so thankful for suc We did not choose Sewell for service for our Lincoln, but were forced to due to our car breaking down near Odessa, TX. But we are so thankful for such fate! With a tight timeline due to us traveling from Arizona to Atlanta, the service was fantastic ... in fact the best I have ever experienced with a service dealer. We were treated as a priority and with great dignity. Everything was about helping and serving us, and they did everything they could to help us out and make things easy for us. I wish this dealer was in Atlanta, as I would bring all of my business to them. More

Service is the key to get customers to return. When buying a new vehicle your salesman usually always gets a good rating. However, it should be noted that when buying a vehicle, potential customer When buying a new vehicle your salesman usually always gets a good rating. However, it should be noted that when buying a vehicle, potential customers should also evaluate the dealership service department. I learned the hard way, I live in Midland and bought a Ford 250 diesel from Rogers Ford. The salesman were great, sucked up to me all day long. I was generally happy with the sale. However, I made one critical mistake! I did not check out the service department. The Rogers Ford service department seems to be in a state of chaos with very little communication with the customers. I found the service department at Sewell Ford to be excellent and very customer orientated. Though I live in Midland, my next truck will be from Sewell Ford! More

Horrible horrible communication This is our second trip to this service department in a 2 week time. The first trip was excellent with excellent communication. We had shocks, brakes, This is our second trip to this service department in a 2 week time. The first trip was excellent with excellent communication. We had shocks, brakes, hubs, traction light issue, etc replaced. There was a strange metal grinding and the traction light came on yet again afterwards so we took it back. They've had the truck for a week and 2 days. I've talked to our service rep twice with no real answer. I finally called Emmanuel on Saturday(day 5). He guaranteed better communication and answers on Monday (day 7). Today, Wednesday (day 9) there's still been zero communication as to what's going on. Needless to say we will be picking the truck up and next time we intend to spend $3600+ in maintenance we will take it elsewhere. More