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Sewell INFINITI

Dallas, TX

Overview
Reviews
Vehicles
4.6
201 Reviews
Call Dealership (972) 490-4545

7110 Lemmon Ave

Dallas, TX

75209

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Showing 201 reviews

July 29, 2023

Perhaps reviewing dealership while I am in the middle of a bad service experience is not a fair assessment. So I will give it a three stars and hopefully once all is resolved I can up the review More

by First_run73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander and Dominick
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Helpful
July 23, 2023

Please remind attendants in waiting area that it is OK for the guest waiting for their vehicles to be able to hear the TV in the waiting area. If the TV can't be heard the waiting area, what is the point More

by P mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, 6
Report | Print
Jul 24, 2023 -

Sewell INFINITI responded

Dear P Mack, Thank you for sharing your experience with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I welcome the opportunity to discuss this experience with you. At your convenience, please call me at 972-455-6336 or email me at gcollins@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Gina Collins General Manager Sewell Infiniti of Dallas

Helpful
June 12, 2023

Service techs efficiently perform the needed service & get it back to us. The actual cost of our most recent service was lower than the initial estimate - pleasant surprise! More

by Theallens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaunita Soto
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Jun 19, 2023 -

Sewell INFINITI responded

Theallens, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
June 01, 2023

This dealership is the best! I have been going here for years (at least 15-20). There is no other place like it. They truly care about their customers. You are not just a custome More

by Ms. G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D.D and Joe
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Jun 05, 2023 -

Sewell INFINITI responded

Thank you for the compliment, Ms. G! We will pass the kudos along to DD Lee, Joe Rupprecht, and the rest of the team at Sewell Infiniti of Dallas. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
April 30, 2023

Excellent. Sewell Infinity is always organized & prepared to provide quality service & communication. Above is sufficient! More

by c2w17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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May 10, 2023 -

Sewell INFINITI responded

Dear c2w17, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
April 22, 2023

Juanita is my service advisor I always go to! Travis the service director is the best. More

by MC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison, Stephen, Juanita, and Travis.
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Apr 24, 2023 -

Sewell INFINITI responded

Thank you for sharing your experience, MC. We will pass along the positive feedback to Juanita Soto, Travis Erb, and the Sewell Infiniti of Dallas team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
April 04, 2023

Jacob was great. Professional and friendly. Very informative and exceed my expectations. Car was ready as promised. Lounge was clean. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Jacob
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Apr 04, 2023 -

Sewell INFINITI responded

Thank you for sharing your experience, Ashley. We will pass along the positive feedback to Jacob Rodriguez and the Sewell Infiniti of Dallas team. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
April 03, 2023

Allison was easy to work with. She anticipates everything before you get there. There simply is no other dealership with this class of service! More

by PG
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Cohen, Gina Collins
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Apr 04, 2023 -

Sewell INFINITI responded

Thank you, PG. We are glad you had a great experience with Allison Cohen. We hope you enjoy your new Infiniti. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
March 23, 2023

Jackie was super knowledgeable, generous with her time and followed through on everything we discussed. More

by Dawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Stacy
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Mar 24, 2023 -

Sewell INFINITI responded

Thank you for sharing your experience, Dawn. We will pass along the positive feedback to Jackie Stacy and the Sewell Infiniti of Dallas team. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
March 14, 2023

Sewell Infiniti is a world class dealer. The top notch quality of service matches the aesthetic of the facility. I always leave satisfied. More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Mar 14, 2023 -

Sewell INFINITI responded

Dear T W, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
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