Sewell Lexus of Dallas

This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle deal Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know. More

How refreshing to find a Company so truly dedicated to customer service. Always a great experience at Sewell Lexus. No hassle, no arguments....just a focus to please. Keep up the superior work! customer service. Always a great experience at Sewell Lexus. No hassle, no arguments....just a focus to please. Keep up the superior work! More

I normally service my own cars because I don't like to wait, but Sewell makes it very easy to drop off and pick up with hardly any delay. I enjoy "test driving" the loaners. Everyone I've dealt with there wait, but Sewell makes it very easy to drop off and pick up with hardly any delay. I enjoy "test driving" the loaners. Everyone I've dealt with there is polite. The cost is higher than other places but then again, it is a Lexus. More

GET a 2ND OPINION BEFORE HAVING WORK DONE HERE! I've been a customer at Sewell since 2003 when I purchased my car there. I've been bringing my car in for regular service/oil changes ever since. A cou been a customer at Sewell since 2003 when I purchased my car there. I've been bringing my car in for regular service/oil changes ever since. A couple of weeks ago I brought my car in for a regular oil change and was told that I had valve and cam leaks that would cost $1500 to repair. I told them because it was such a high-cost repair that I would bid out the repairs. I did a lot of research to find a repair shop that had great reviews (I chose MasterTech in Plano) and took my car into them for a 2nd bid/opinion. When I dropped it off they said they are seeing more and more people who are coming in for a 2nd opinion after dealers (including Sewell) have told them work needs to be done only to find out the car is fine. They said if the work does need to be done, their cost for the same repairs was $900. Sure enough, my car was fine and MasterTech returned my keys and car at no charge. I was shocked. Sewell's 'Customer For Life' policy has clearly been abandoned. Due to this betrayal of trust, I will never take my car there again and I advise anyone reading this to avoid them as well. More

I purchased a used Lexus from a dealership in another city, but I live in Dallas so I was taking the car to Sewell for an oil change and to take care of a recall notice I recieved. During the service on city, but I live in Dallas so I was taking the car to Sewell for an oil change and to take care of a recall notice I recieved. During the service on my car the service person noticed that the inside edge of my front tires were completely bald and the cords were showing, obviously making it very dangerous to drive. Scott called me to let me know about the tires and informed me that they were the result of bad alignment on my car. Because the visible part of my tires had plenty of tread left on them and I knew the original owners took excellent care of the car, I was hesitant to believe the tire problem. I expressed my concern to Scott and he confirmed that I wouldn't necessarily be able to see the tire problem unless I was underneath the car. He also volunteered to take a photo of the tires and send it to me, so I could determine how to move forward. The photo Scott sent me was shocking. The cords on the inside edge of my tires were completely revealed. I asked Scott to have new tires put on and to fix the alignment, which was taken care of that day. As a female I often have conerns about being "taken advantage of" when it comes to service on my car. Not only did Scott willingly explain to me what was wrong with my car, what caused the problem & how Sewell could fix it, but he also went above and beyond to take a picture of the problem in order for me to have confirmation of the severity of the problem. I drive all over the DFW area for work, so driving a vehicle that is in the best possible shape is incredibly important to my work and my safety on the road. I am thankful to Scott & Sewell for helping me stay safe on the road. More

Sewell is amazing! All the people there treat you like you are the only customer they have. It is no wonder they are the premier Lexus dealer year after year. Thanks for another great buying expierence. you are the only customer they have. It is no wonder they are the premier Lexus dealer year after year. Thanks for another great buying expierence. More

I've been a Sewell client over five years, and I must say that I've recieved nothing short of great service. John Bonzal has always been my service manager. He's detailed, honest and compansionate when it co that I've recieved nothing short of great service. John Bonzal has always been my service manager. He's detailed, honest and compansionate when it comes to explaining what's going on with your vehicle. The loaner cars that's provided while my vehicles are being service is huge(enormous satisfier), there's little or no room in my schedule to be inconvenienced by not having a vehicle when mine are being serviced. Since I've become part of the Sewell Lexus family, that's has been eliminated. I could go on and on about the great experiences I've encountered. Thanks for all you do. Remember, people don't mine paying for great service (keep raising the bar). Sincerely, Tracy Wilson More

I was scheduled to take my RX 330 in to Sewell on Saturday, June 11th for its 75,000 mile service. I had a flat on the way to the delership in Wilmer Hutchins. When I called Sewell to let them know Saturday, June 11th for its 75,000 mile service. I had a flat on the way to the delership in Wilmer Hutchins. When I called Sewell to let them know, they transferred me to their roadside assistance. Within half an hour, I was on my way to get a new tire for my car and then on to Sewell for service. Steve, who was working the roadside assistance that day was wonderful. Not only did he have me on my way so quickly, but he showed me things about my car I was not aware of. Needless to say, I am a Sewell customer for life. All of their staff is wonderful to deal with, and they are very fair and efficient. Janice Wright More

We have purchased/leased several Lexus automobiles from Sewell, and have in all cases found the process to be pleasant in all respects. One of the reasons we keep coming back to Sewell (besides Lexus qual Sewell, and have in all cases found the process to be pleasant in all respects. One of the reasons we keep coming back to Sewell (besides Lexus quality and value) is the service. Making appointments is quick and easy. The service staff are friendly and efficient, and the service area looks very professional and clean. I know my car will get the best service available. If I wish, a loan car will be provided at no charge. If I choose to wait for the service to be completed, I can relax in a very comfortable waiting area and enjoy a complimentary beverage. More

Will Jiles was great. He sas straight,clear, fair, and not at all pushy. A pleasure to work with. Came in on his day off to suit our schedule. I would highly recommend. not at all pushy. A pleasure to work with. Came in on his day off to suit our schedule. I would highly recommend. More