Sewell Lexus of Dallas

Sewll Lexus is the BEST--which is why we continue to buy our cars from Sewell. Customer service is always so very helpful--thank you, Sewll Lexus!!! our cars from Sewell. Customer service is always so very helpful--thank you, Sewll Lexus!!! More

I have purchased 2 new vehicles from Sewell in the past, and always had good service. We were in need of a secondary vehicle, so I searched their web. I made an offer via the internet, and sent a message sa and always had good service. We were in need of a secondary vehicle, so I searched their web. I made an offer via the internet, and sent a message saying I was very interested and wanted to drive the vehicle. Anthony Albino was the sales person. He told me to call him before we came out, and he would be ready with the time. I phoned him around 6:45pm to let him know we would be there to view the vehicle around 7:30, and we we strongly anticipating buying the car that evening. When we arrived, they couldn't find Anthony. Once he finally came up, he told us repeatedly that we were lucky he did not 'slide out' early, as he had already sold a few cars that day. I reminded him that I left a voice mail that we were coming, as instructed. Apparently he never even cared enough to check it, because someone else sold the car at 3pm in the afternoon. We asked to look at some similar vehicles, and he seemed uninterested and acted like we should come back another day. He kept telling me how many cars they sale everyday there, and to just keep checking on the internet. Hmm, this is certainly NOT the way to treat a customer as outlined in Mr. Sewell's book 'A Customer for Life'. With that said, we drove all the way to Dallas from Frisco - it was cold and my wife was furious - Sewell will not get any business from me anymore. More

I purchased a 2010 RX450 with very low miles and well equipped. There were more options than mentioned. I did the entire transaction on the telephone with less than 5 minutes per call. I went to the d equipped. There were more options than mentioned. I did the entire transaction on the telephone with less than 5 minutes per call. I went to the dealership on the day agreed upon and everything was "perfect". The dealership is a first class operation, the building itself is first rate. I would recommend them to anyone. I had requested some extras for my car and they were agreeable without any issue. (I was reading some of the other buyer ratings and I found it silly that the dealer should be held accountable for company employees signing crazy lease agreements. Those companies should send an experienced buyer to make the best possible purchase for their business.) In short, I live in the West Houston area and the dealers here will gouge you with a cup of fancy coffee and a smile. Their websites don't even allow you to view their inventory. "call the 800# or come in".... that's odd to me. I'm firm in my belief that I should be able to use my computer to educate myself first and then walk in to the dealer feeling fully prepared to make a purchase. Sewell has the reputation for selling more cars in the US than any other dealer. I can see why. In time I'll be back to Sewell for my next car if my local dealers don't get with the times. More

I have purchased more than one car from Sewell, and always deal with Scott Shaw for my buying needs. Scott is very professional, and takes the personal interest in the car deal that I have not experie always deal with Scott Shaw for my buying needs. Scott is very professional, and takes the personal interest in the car deal that I have not experienced at other dealers. Sewell always has a great selection of pre owned cars, and Scott will locate the exact one that fits your needs. He is the best salesman I have ever dealt with. More

Bought my first Lexus here totally over the internet. Talked to the sales person and decided it was what I was looking for, a brand new GX450 with 2500 miles on it. Deal was good, vehicle was on a truck Talked to the sales person and decided it was what I was looking for, a brand new GX450 with 2500 miles on it. Deal was good, vehicle was on a truck and in front of my house two days later exactly as described. Very Pleased. More

I was recently tasked with talking to Sewell Lexus about (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: 2/16/2009, "absolutely nothing". The lease agreements were for (2) company vehicles. One was an RX 400h, and the other an RX 350. The RX 400h contract is for $914/month, and the RX 350 is for $775/month, which is ludicrous. They were written with 80,000 and 60,000 mileage terms for (48) months, which far exceed the 50,000 mile factory warranty. Who does that? No attempt was made in the beginning of the transaction to reduce the cap cost on either vehicle, and obviously nothing was done to make the monthly payments even remotely reasonable. I spoke with the GM there, and he pretty much said "too bad". When I told him he had lost two customers, he said "so what". Carl Sewell wrote a book on customer loyalty a while back. I guess those days are far behind them. These two lease agreements are a prime example of an overall lack of business ethics. The 400h was even a demo, and it was listed as such on the contract! I warn anyone who is about to do business with them, as they are truly sharks circling you in the water. More

Horrible car buying experience. Mi wife was told to come back with her husband...We bought at Park Place. back with her husband...We bought at Park Place. More

After owning Mercedes Benz for 20 years, I went to Sewell Lexus out of sheer frustration trying to deal with Park Place Mercedes Benz. The exerience at Sewell was the best car buying experience I have every Lexus out of sheer frustration trying to deal with Park Place Mercedes Benz. The exerience at Sewell was the best car buying experience I have every had in my life. Even though there has been a snag or two along the way, Sewell Lexus has always made things right for me and done it in a friendly and professional way. In any human endeavor, things happen. Good people make things right when such things happen. I have never been to an auto dealership that is more committed to earning the business of their customer every day and everytime. I have recommended them highly to friends and family (and I have never done so for a car dealer before) and I look forward to doing business with them personally for many years to come. Thank you Andrew, Cooper, Dan and John. You continue to earn my business in your quest for me to be your "customer for life." More

People there are completely rude and snotty. I went there and they didn't even budge to help me out. I wouldn't recommend Park Place either because they are exactly the same. Better off buying a Lexus from a and they didn't even budge to help me out. I wouldn't recommend Park Place either because they are exactly the same. Better off buying a Lexus from a different state and have it shipped in. Its horrible having 4 Lexus dealers in DFW and having to only deal w/2 horrible businesses. More

Note: This review is for both sales & service I've Note: This review is for both sales & service<br><br>I've purchased seven Lexus's from Sewell since 1990 and my experiences when the dealership was ne Note: This review is for both sales & service<br><br>I've purchased seven Lexus's from Sewell since 1990 and my experiences when the dealership was new were all great until I began to experience the emerging arrogance over the last couple years. First, regarding service, I took a brand new 2003 SC430 in for its first checkup at 1000 miles and when I came back to pick it up, the entire surface area of the vehicle (hood, roof, doors, trunk) was completely scratched. Apparently, when they washed the vehicle there was something in the bristles of the brushes that scrub the car that caused the damage. In any case, I didn't even receive an apology, but rather a simple, "we'll try to buff it out" from the service manager who acted like it wasn't a big deal at all. After bringing the car back out three times and still seeing scratches all over it, the service manager gave up on me and even tried to tell me that it was my imagination when they were all clearly visible.<br><br>I later had another terrible experience with the sales department when I went in to purchase a 2004 LS430. My salesman up until then had left the dealership, so I worked directly with the sales manager. Despite all the business I had given this dealership, I was patronized and treated with arrogance as the manager refused to take anything off the sticker price of the car. I then met with the general manager who tried to sit me down in his office and give me a lecture on how great his dealership was and why he didn't need to give me a discount on the vehicle, even if it meant losing me as a customer. Well that was all I needed to hear. In the end, I purchased the vehicle from Park Place, fed up with my experience at Sewell, for a couple thousand off MSRP the same day.<br><br>Unless you want arrogance, irresponsibility, and a lousy experience with both sales and service, don't waste your time. Stick to Park Place where I've had a far superior experience every time since. In sum, don't let the illusion of politeness when you walk in the door fool you into believing that this place is about anything more than making big money. More