Sewell Lexus of Dallas

I began my search for a pre owned Lexus on line and found what I thought would be one I would consider at Sewell Lexus. I quickly sent then an email to inquire as to the car's availability. Within 30 minutes what I thought would be one I would consider at Sewell Lexus. I quickly sent then an email to inquire as to the car's availability. Within 30 minutes I received a reply from Randy Brown stating that the car I had inquired about was still available and He asked if I would like to schedule an appointment to come to the Dealership for a test drive. In the meantime I found two other car's in their on line inventory and also inquired about them. Mr. Brown was very responsive to my inquires and we scheduled an appointment for Saturday morning. Mr. Brown sent emails each day before our scheduled appointment just to let us know if the cars we had selected to look at were still available. My wife and I arrived early for our appointment and Mr. Brown had the car we had expressed the most interest in washed and pulled into a prominent location for viewing. As soon as my wife saw the car she completely fell in love with it so there was no further reason to look any further. We took the car out for a test drive and returned to the dealership with thoughts in mind of completing the purchase of the car. We quickly agreed on a sales price and began the paper work. Up until then we had only been at the dealership for about one hour and by the time we left it had only taken two hours to do everything before we were able to drive our new car home. I would highly recommend Sewell Lexus Of Dallas and Mr. Randy Brown for those of you wanting to purchase a pre owned Lexus. Mr. Brown, as we were leaving, even sang Happy Birthday to my wife as we had come in on her Birthday, which he had noticed from her drivers license. I thought that was a nice last touch. More

I bought a new 2013 Lexus IS-F from Dawn Betrus. She was friendly and low-key and very knowledgeable. She offered me a great price and gave me the car keys for me to test drive by myself. Dawn is an outst friendly and low-key and very knowledgeable. She offered me a great price and gave me the car keys for me to test drive by myself. Dawn is an outstanding sales person and Sewell Lexus is a great dealership. More

I can't find the part in my local dealership, so i try to call this dealership. The guy Arin (Parts Department) was very helpful on the phone. He is way much nicer than my local lexus dealership. I wi try to call this dealership. The guy Arin (Parts Department) was very helpful on the phone. He is way much nicer than my local lexus dealership. I will start to order from them. Thanks for your help. More

I just bought a new car from Sewell. I live in Houston, so I was communicating with the salesperson (Christine Weesner) through the email. She did her best to reply to my emails as soon as possible and she so I was communicating with the salesperson (Christine Weesner) through the email. She did her best to reply to my emails as soon as possible and she provided the information that I asked for. After we had a deal on the car, she suggested that I fly to Dallas to Love Field airport cause it's next to Sewell. Well, I did that and she picked me up from the airport and took me to the the bank before we head to Sewell. I was treated well. These people know how to do business, and I wish every dealership is like them. There were no surprises, everything was clear. More

Sewell Lexus of Dallas, Christine Weesner (Sales Associate - cweesner@sewell.com; 214.353.2106), and Alex Oger (Technology Specialist – aoger@sewell.com) proved to provide incomparable customer serv Associate - cweesner@sewell.com; 214.353.2106), and Alex Oger (Technology Specialist – aoger@sewell.com) proved to provide incomparable customer service throughout the entire event purchasing my second Lexus from Sewell and Christine. I was consistently updated on the progress of my trade-in as well as purchase. From start to finish, the process was the most swift and efficient I have experienced. Sewell, Christine, Alex, and all others within the dealership I interacted were informative, helpful, and friendly. Christine and Alex obtained my vehicle settings preferences and had everything set-up when I was ready to pick-up the vehicle (which they offered to deliver if more convenient!). Having previously owned two Audi's, after a year or more, I would "discover" features I never knew existed in both vehicles. Examples include a six-disc CD changer housed in a back, side compartment with the first Audi and with the second options to view and select various information such as the average use of gasoline per gallon; present rate of speed; current trip mileage; or another alternative of the six or so available. My career heavily surrounds innovation of technology, including user-friendly functionality; nevertheless, I struggle familiarizing myself with new vehicles' technology or rather, I did. I have not found myself fumbling around, flipping through the manual, or becoming frustrated while attempting to acclimate myself with the Lexus RX’s technology due to the time they spent explaining and demonstrating the features and functionality of the Lexus RX. Before meeting Christine at Sewell Lexus of Dallas for my first purchase, I assumed trading-in would be a feat by reason of previous experiences with much less complicated trade-ins; however, I was shown to be incorrect as it was handled quickly and seamlessly, unlike all previous involvement with dealerships, trade-ins, etc. My thoughts of purchasing a vehicle in the future by no means included a better scenario, but again, I was enlightened by way of my second purchase. I am unable to emphasize the amazing display of customer service provided by Sewell Lexus of Dallas, Christine Weesner, Alex Oger, and all other Sewell employees I encountered. Regardless of your interest in a Lexus, I highly recommend setting up an appointment with Christine Weesner (cweesner@sewell.com; 214.353.2106) to familiarize you with Lexus vehicles as well as Sewell Lexus of Dallas’ way of doing business, not only because you may find something of interest as a result of Lexus’ superior ratings in all areas including safety, reliability, quality, and technology, but also to experience the precedent Sewell Lexus of Dallas sets for all dealerships as it should be no less at any other dealership than what I assure you will encounter with Sewell Lexus of Dallas and Christine Weesner. More

My IS350C was towed into their dealership 4 weeks ago when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window th when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window that indicated that the trunk came in contact with an object in the trunk causing the motor to burn out. They called this customer negligence and told me the warranty was not valid and it would cost me $10,000 to repair. I told them that I never had anything in the trunk, I had only owned the car for three weeks and there had to be another explanation. They never entertained that idea and throughout the four week process continued to blame me and my negligence. Ultimately two different people from Lexus corporate and my insurance company got involved. My insurance company denied the claim saying there was no damage and it was a warranty claim issue. Finally, a district representative was asked to come see the car. When I was called following his visit and I asked if he had authorized the work Trae said "it didn't matter because the motor just started working". No one could explain to me how it suddenly fixed itself. They went over the car carefully and checked settings and measurements and after four weeks I finally picked up the car at no cost to me. I am not satisfied in the way I was treated throughout the process. Communication was poor. I was not given updates, I had to call for them. I was treated like I was on trial, trying to prove that I didn't do anything. It was a very stressful four weeks and I was extremely disappointed in the service department. More

I had as usual an excellent experience at Sewell Lexus in Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++ Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++ More

I recently purchased a new auto from Sewell Lexus. This is my third Sewell car. My last purchase was with another dealer as Sewell did not represent BMW. Love the car, hated the dealership - what a mista is my third Sewell car. My last purchase was with another dealer as Sewell did not represent BMW. Love the car, hated the dealership - what a mistake. My husband and I were talking and we think its worth an extra $1,000 just to be with Sewell dealerships. Well I am back with the Sewell family and could not be happier. Charlotte Dunlap is a great sales rep. Cecily McClarin did my closing, another good experience. Really, who has ever heard of buying a car being a pleasant experience? I can attest Sewell bends over backwards in service that doesn't stop once you have purchased a car. I visited four other dealerships offering luxury suvs in my search for a new car. The experience was stressful. I thought I wanted another BMW but I saw the light and purchased a new Lexus. Thank you Sewell, Charlotte and Cecily. More

Never have I had such a delightful experience with a service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sara service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sarah was thorough, polite, and professional. Cannot say enough about how wonderful this dealership was... especially since I was from out of town and needed to get back on the road the next day. My 12 year old RX 300 was handled with loving car. Thank you Sewell !!! More

I had the most incredible experience. I was trying to get to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually take to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually takes 35). I arrived at 5 minutes before closing, but the friendly Sewell people took care of me anyway, provided a great loaner car. They could not have been more courteous even after a long day and staying 10 minutes late to accommodate me. I won't forget that. THANKS More