Sewell Subaru of Dallas

A top shelf dealership in every way Sewell Subaru of Dallas has earned my loyalty. They have a beautiful facility on Lemon Ave. near Love Field, a large inventory, knowledgeable sales t Sewell Subaru of Dallas has earned my loyalty. They have a beautiful facility on Lemon Ave. near Love Field, a large inventory, knowledgeable sales team of mostly long-term Sewell employees who don't employ high pressure tactics, and a top shelf service department. I have been satisfied with every engagement, and when it's time to buy another Subaru they will absolutely get our business. More

Sewell Subaru is a top notch dealership We just purchased our 4th vehicle from the Sewell family. Trevor McDonal at Seeell Subaru was by far one of the best Sales representatives to work wit We just purchased our 4th vehicle from the Sewell family. Trevor McDonal at Seeell Subaru was by far one of the best Sales representatives to work with. He is courteous and goes above and beyond to make sure our needs were met. It was a great buying experience. I love my new Legacy. Heather M More

Disappointing Experience I made an appointment a week prior for vehicle maintenance and at the time the appointment was made stressed the need for a loaner vehicle. Told no pr I made an appointment a week prior for vehicle maintenance and at the time the appointment was made stressed the need for a loaner vehicle. Told no problem. However, this morning I show up on time and was told they did not have a loaner for me. So I left. A simple phone call would have made a difference in my experience. More

Terrible sales department Went to the dealership and told the salesman what vehicle I was interested in he gave me a price but not once was he trying to get a sell. Not once di Went to the dealership and told the salesman what vehicle I was interested in he gave me a price but not once was he trying to get a sell. Not once did the GM come talk to me about working a deal out. I felt like I was treated like this because it was the first day of the month. I guess a customer is just a number and I might have gotten treated better if it was the end of month to meet there quota More

Best car buying experience ever! I recently purchased a pre-owned VW Golf TDI from Sewell Subaru and can't believe what a stress-free, pleasant experience it was. Paul Kim was callin I recently purchased a pre-owned VW Golf TDI from Sewell Subaru and can't believe what a stress-free, pleasant experience it was. Paul Kim was calling my phone the instant I sent in an inquiry email from an alert I'd received. He was courteous and friendly, both on the phone and in person. The car was priced very fairly and they worked with me to get it within my budget and finalized a deal that was beyond my expectations. Great coordination between Sales and Financing. The dealership staff were all friendly and the premises were spotlessly clean and welcoming. The follow-up customer service, from both Paul Kim and another staff member, convinced me that Sewell really does want customers for life. Well, I am now a Sewell customer for life and will recommend their dealerships to anyone looking for an exceptional buying experience! More

Excellent can only describe Sewell Subaru From buying the car to taking it in for service, Sewell Subaru is perfection. Can't wait for Sewell to add a BMW dealership in the metroplex. From buying the car to taking it in for service, Sewell Subaru is perfection. Can't wait for Sewell to add a BMW dealership in the metroplex. More

they where great and effecient and awesome cookies in the lobby they follow up and they do what they say they will over all it was good lobby they follow up and they do what they say they will over all it was good More

I read the other review posted and I'm not sure we were even in the same dealership. I went to Sewell Subaru in November 2013 to trade cars. When I arrived I was promptly greeted by Randy and after were even in the same dealership. I went to Sewell Subaru in November 2013 to trade cars. When I arrived I was promptly greeted by Randy and after discussing what I was looking for, he took me for a test drive then showed me all the vehicles in stock that met my request. Randy was very easy to deal with and asked questions about what I was expecting for my trade, etc. He explained the process very well. Working with the finance person (I believe it was Jon) was also easy. All in all, the entire experience is one of the best I have ever had when buying a new car. This is a fantastic dealership that makes you feel at home and bends over backward to get you what you want. I'm really thinking maybe the other reviewer had credit issues or something, or was thinking that being a jerk was going to get him a better deal. Doesn't work that way in the real world, being nice and respectful of people always gets you the better deal in the end. I will recommend Sewell Subaru and specifically Randy to anyone looking for a new car. More

I visited Sewell Subaru of Dallas after my girlfriend had visited and set an appointment to look at the deal after we allowed them to run our credit prior that week for our Saturday appointment. When I arriv visited and set an appointment to look at the deal after we allowed them to run our credit prior that week for our Saturday appointment. When I arrived at the dealership and was waiting for Randy the receptionist was polite in showing where the coffee and restrooms were, but in my experience the person in that position shouldn't make you feel like you are interrupting them and greet you before you can get to standing in front of their desk. As I was getting my coffee after Randy had checked to see if the car was washed and ready to look at (it wasn't), I told him it came across as though he was prepping the papers and washing the car to have me sign and leave, when I felt the price of the payments were still a little high and his response was along the lines of "well, I don't know why you bothered to come then." We went to his desk and from that point forward it seemed as though we were just waiting to talk to Jon in finance and were shooting the breeze until then. Randy answered the questions he could, and was better to work with the more I got to talk to him, but it seemed as though, especially in retrospect to the whole experience, I was being passed to Jon as a way to get me out of their dealership because I wanted a better deal than what they had worked. I will break for a second to say I wasn't being unrealistic as another dealership gave me a lot more for my trade, dropped the 2000 down payment Sewell wanted, and provided a similar deduction off MSRP with the same interest rate. When I was waiting to meet with Jon, I had left Randy's office because it felt like I was just keeping him from clients he had waiting on him, I was looking at a Subaru Forester as I had not seen the washed one my girlfriend was interested in yet. Jon called me into his office, he was training a young lady for his position, and shut the door with the two of them and I to talk. Jon proceeded with non-verbal communication (leaning back in the chair, pausing after definitive statements) as well as proceeding to tell me the interest rate, MSRP, trade value, and down payment requirements are all non-negotiable; the whole experience in his office came across patronizing and as though he was showing off for the person he was training (I say patronizing because he went into a whole lecture on how they pay to run the dealership and inventory they have; when someone like me can discuss money factor, holdback, and has already told them my family has industry experience, it should be known I don't need to be talked to about how they are able to make their money). Jon gave me a consistent attitude of no and was pretty rigid, so I left. Randy was not bad to work with and is likely a product of top-down management attitudes, but Jon ruined the entire experience for me with his attitude. I came back to shake Randy's hand and let him know I would give him my decision by end of the day. I purchased a more expensive model of the same car 2 hours later from Huffines Subaru/Kia of Denton instead; they made me feel like they wanted my business. It was kind of how you feel when you complain about service at a large bank vs. your local bank; Sewell Subaru of Dallas felt like a large bank where I am just one number among many and my needs were statistics where my leaving wouldn't hurt them, and Huffines Subaru/Kia of Denton made me feel like a client they valued. I was told no on a couple of requests at Huffine Subaru/Kia of Denton, but was fine with it because it was done with respect, empathy, and I felt they truly listened rather than providing more of the same the same customer service tactics done with opposite thoughts behind them. It is extremely important how someone feels and at Sewell Subaru of Dallas I felt nearly the entire time like a number, like my business wasn't valued, and as though everything was "take it or leave it." I regret one thing about my visit and that is driving from Richardson to their dealership and skipping breakfast to make my appointment on time; waste of time. Save yourself some time and just go to Hufines Subaru/Kia of Denton instead. More