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Shaffer Ford Inc.

Cumberland, MD

5.0
21 Reviews

10335 Mt Savage Rd NW

Cumberland, MD

21550

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Showing 21 reviews

November 30, 2023

Timbrook is a Great dealership. they are knowledgeable and so helpful with all the decisions made to buying a car as well as patient! More

by kambrie.bosley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
August 07, 2023

Have a very positive experience at Timbrook service department. Very professional and customer service oriented staff More

by Slimj1942
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service manager
July 31, 2023

Timbrook sales department salesman Corey Secrist was great in helping me thru ordering process also explaining features of vehicle . Great job! More

by jrbowers20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Secrist, Joe Sheffield
June 09, 2023

Timbrook service dept. is excellent, professional, and easy to work with. Can't remember the names of the staff that I actually delt with but they all was A-1! Will have More

by briansndrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember, sorry
April 17, 2023

Great group of people, very helpful, very friendly. Was nice to not be pushed or hounded by salespeople but they still were right there to answer questions and help with anything. We love Timbrook Ford More

by dnkrohrbaugh2048
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All of them!
March 03, 2023

They have fast friendly service, and honest people. I would recommend them to anyone I know. More

by Drew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey and Andrea
February 26, 2023

Very professional and a friendly crew. Love my Bronco! Would definitely like to deal with them again! More

by jeannie_chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea and Mickey. I have not met the service team. I usually drop it off on the way to work and husband picks it up and parks it at my work site. I would like to get the recent recall taken care of as soon as parts are available.
January 31, 2023

Appt: for this recall was set up promptly. Personnel were very helpful and explained what had been done with my vehicle. More

by norma1236
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel . So not remember names.
October 17, 2022

My experience was very pleasant working with the Timbrook crew. Love the new Bronco. Joe was great at keeping me up to date on my order. More

by bcrosco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Andrea
December 02, 2021

I had a very good experience with Timbrook. Joe did an excellent job with everything. Andrea did a great job with the paperwork, everything went smoothly! More

by beverlysechler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sheffield and Andrea Shaffer
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