I consider Shaker and Jim Reed, My dealership and My Sales person. I have purchased 3 cars from there over the past 15 years, and every time, has been a great experience. I found myself avoiding other cars in my on line search and focusing only on cars available at this dealership. Even though I wanted to test drive 3 more vehicles after the one I was scheduled for, Jim was patient and didn't seem to be frustrated by my need to be thorough. I am thrilled with my new Ford Edge and still finding new fun features. I have no doubt if I called Jim asking for more instructions, he would not hesitate to help.