Shaker's Family Ford

EXCELLENT EXPERIENCE James Reed helped me and my wife "purchase a car". We felt from walking into the dealership to the final purchase of our vehicle that the salesman hel James Reed helped me and my wife "purchase a car". We felt from walking into the dealership to the final purchase of our vehicle that the salesman helped us "in buying a car". This, in my opinion, is a different experience in the salesman trying to "sell us a car". The "sale" would be for the salesman's benefit. I felt the salesman helped my family "purchase a car", which is for my benefit rather than a sales oriented approach. I thank you Watertown Lincoln. I thank you James Reed - I LOVE MY LINCOLN! - I will be back for my next car .... More

Incredible experience with Phil Rice! I came into Shaker Ford with a set price to trade in my vehicle and get a new SUV. Phil met my demands! I highly reccomend dealing with him. Awesome t I came into Shaker Ford with a set price to trade in my vehicle and get a new SUV. Phil met my demands! I highly reccomend dealing with him. Awesome time! Shawn Mendenhall More

Awesome! It's awesome working with Phil Rice! I would highly recommend him for all your car searching needs. He's very good at what he does! It's awesome working with Phil Rice! I would highly recommend him for all your car searching needs. He's very good at what he does! More

I'll continue going to Shaker because of the great Sales. I purchased a car more than 10 years ago from Jim Reed and because we had such a great experience, I intentionally went back to Shaker to buy a car fr I purchased a car more than 10 years ago from Jim Reed and because we had such a great experience, I intentionally went back to Shaker to buy a car from Jim again. He certainly knows his stuff and was very patient with us while we made our decision. After the paperwork was completed, he took the time to show us all the fun bells and whistles in the car. Even though I'm sure he was ready to go home, we didn't feel rushed at all. This was the first time meeting Cindy, but she did an amazing job as well. It's a lot of paperwork and probably not easy to make it pleasurable, but she managed. She got us in and out as quickly as possible and explained all of the options. Neither Jim or Cindy pressured us into making any decision and that was very appreciated. I will absolutely be back when It is time to buy another vehicle. More

Bill Reed is awesome! Bill Reed, our salesperson, was incredibly patient, knowledgeable, thoughtful, and honest. Shaker Family Ford Lincoln was by far the best dealership w Bill Reed, our salesperson, was incredibly patient, knowledgeable, thoughtful, and honest. Shaker Family Ford Lincoln was by far the best dealership we visited on our exploration of the many dealerships on the Watertown strip. Bill was friendly, personable, and insightful. We never felt rushed or insignificant. Ask for Bill, he won't bamboozle you! He's a nice man that you will feel genuinely comfortable with. Manny and Cindy in the finance department were very helpful and answered many of our questions intelligently and truthfully. Overall, we could not have asked for a better car buying experience. We look forward to continuing our Shaker Family Ford Lincoln relationship :) More

great sales experience! Jim and Cindy created an amazing sales experience. Could not have gone more smoothly. Truly appreciated their personable and professional attitudes th Jim and Cindy created an amazing sales experience. Could not have gone more smoothly. Truly appreciated their personable and professional attitudes throughout the entire process. Wonderful team - so happy with my new car! Highly recommended!! More

fair deal They always seem to have some hot cars or trucks on the lot this is my second Mustang this one is even nicer than the last. I feel they were fair on m They always seem to have some hot cars or trucks on the lot this is my second Mustang this one is even nicer than the last. I feel they were fair on my trade in also Bill Reed and Manny Pinho were very accommodating and helpful I basically just had to sign my name and drive away More

Excellent Sales From start to finish my experience was excellent. Everyone was very helpful and walked me through the process quickly. My salesman James Reed asked wh From start to finish my experience was excellent. Everyone was very helpful and walked me through the process quickly. My salesman James Reed asked what kind of car I was looking for what I was wanting to have on the car. When it was time to drive my new Fusion home Jim took time to explain how everything worked. He didn't try to sell me what I didn't want nor did I feel pressured to buy. Manny Pinho walked me through the finance portion quickly and pain free. I have family members who have bought cars from Shaker and have had the same experience I had. If you need to buy a new or used car I definitely would recommend Shaker Family Ford and ask for James Reed and Manny Pinho they will make your car buying experience a great one! More

Excellent Service- Jim Reed & Cindy Bugbee I went to Shaker's because my lease was soon up on my Ford Explorer. I was stressed thinking about what my options were but that was quickly taken aw I went to Shaker's because my lease was soon up on my Ford Explorer. I was stressed thinking about what my options were but that was quickly taken away when I walked through the door. Jim greeted me like I was part of the family and really took the time to make sure I found exactly what I was looking for . I'm happy to say I'm a proud owner of a 2017 Ford Explorer Platinum and was able to take it home that day thanks to Jim who took the time to go over all of the features making sure I didn't have any questions and was happy with my decision and Cindy who helped make filling out paperwork a breeze. Their kind and friendly service will always keep me coming back to Shaker Family Ford again and again. More

Personable sales rep - Dom Lacapra Dom went out of the way to find our vehicle that met all of our 'must haves' and never made us feel like we were an inconvenience to him. He has a gre Dom went out of the way to find our vehicle that met all of our 'must haves' and never made us feel like we were an inconvenience to him. He has a great personality, and made our experience with our MKC purchase enjoyable! More