Domenic Lacapra

Worst experience of my life at this dealership !!! To much to write but please stay clear . Had us test drive car with no brakes Manager was so nasty much to write but please stay clear . Had us test drive car with no brakes Manager was so nasty More

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they delivered me a 2017 Lincoln Navigator with problems I had to bring it back in for 3 days and they did not fix the problems. The problems were annoying but not monumental and they failed to address the I had to bring it back in for 3 days and they did not fix the problems. The problems were annoying but not monumental and they failed to address them and tried to patronize me instead. I have owned 2 new Navigators and 3 Expedition LTDs and know the car. No Ford dealer ever blew me off like this before. More

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WORST RETAIL EXPERIENCE OF MY ENTIRE LIFE!!!!!!! ! THESE PEOPLE ARE BONAFIDE CROOKS. AFTER BEING SOLD A LEMON USED F250 THAT NEED OVER 3500$ OF WORK A MERE 6 HOURS AFTER BEING DRIVEN OFF THE LOT, MY ! THESE PEOPLE ARE BONAFIDE CROOKS. AFTER BEING SOLD A LEMON USED F250 THAT NEED OVER 3500$ OF WORK A MERE 6 HOURS AFTER BEING DRIVEN OFF THE LOT, MY FIANCE WAS TOLD TO "GO XXXX HIMSELF" BY SALES MANAGER DOM LACAPRA. LIED ABOUT WARRANTY, REFUSED TO SWALLOW TOWING BILL/DIAGNOSTIC BILL OF BRINGING UN-DRIVEABLE TRUCK BACK TO THEIR DEALERSHIP. TRULY SADDENED TO HAVE HAD TO DO BUSINESS WITH SUCH A DESPICABLE GROUP OF PEOPLE AND DEALERSHIP. WAS FORD-LOYAL UP TO THIS POINT. More

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A pleasant new experience At 61 I have purchased many cars and it was never this easy. Family Ford is a first class operation that begins with its people. We were looking for At 61 I have purchased many cars and it was never this easy. Family Ford is a first class operation that begins with its people. We were looking for two new vehicles during this visit. Ted Vanasse did a great job in finding the right vehicles and Rodrigo Gallardo did a great job on explaining the new technology in our new rides. .My daughter loves her Edge and my F150 is an awesome vehicle. We look forward to working with them in the future and we will introduce our family and friends to them as well. More

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Not used service center yet If service center is anything like sales ,greeters, and financial I'm sure to love it when its time to makre an sppointment. The dealership present If service center is anything like sales ,greeters, and financial I'm sure to love it when its time to makre an sppointment. The dealership presents as a class act More

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great care our experience working with cathy and the shaker family was nothing but pleasant.found the car we wanted on the first try. thank you ray and kitty st our experience working with cathy and the shaker family was nothing but pleasant.found the car we wanted on the first try. thank you ray and kitty storez More

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William Reed & Domenic Lacaprea Bill and Dom were very courteous and professional. Both Bill and Dom were attentive, acknowledged me several times while I was waiting. Explained the Bill and Dom were very courteous and professional. Both Bill and Dom were attentive, acknowledged me several times while I was waiting. Explained the feature of the car in great length. Set up my Bluetooth. I was very impressed with the level of service. Dom went up and beyond to make the deal work and there was no pressure as most salesmen are. More

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New Fusion I wasn't in the market for a new vehicle but I saw the incentives online and decided to go to Shakers to see what we could work out. From beginning to I wasn't in the market for a new vehicle but I saw the incentives online and decided to go to Shakers to see what we could work out. From beginning to end Cathy was great, she was able to get me what I needed for my trade in and get me a great price on a great vehicle. Couldn't be happier. More

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Our new 2017 Ford Explorer Sport A big thanks to Rodrigo Gallardo and Domenic Lacapra. Both very knowledgeable, very helpful and made our buying experience a truly positive one!! So A big thanks to Rodrigo Gallardo and Domenic Lacapra. Both very knowledgeable, very helpful and made our buying experience a truly positive one!! So happy that we chose Shaker Ford! More

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Great experience! I Had the pleasure of buying a car from Shaker recently. Probably the most enjoyable car buying experience I've ever had! They were extremely accommod I Had the pleasure of buying a car from Shaker recently. Probably the most enjoyable car buying experience I've ever had! They were extremely accommodating and the salesman, Rodrigo Gallardo, helped me every step of the way. It's a two hour drive for me and despite this, I wouldn't think twice about going back every time I need a new or used vehicle. In me they have deservingly gained a customer for life. More

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