Shaker's Family Ford

Very nice dealership with great people working for it. My salesman was James McCarley, great guy. I felt very comfortable when walking in the door to the time I walked out with a brand new F150. No comp My salesman was James McCarley, great guy. I felt very comfortable when walking in the door to the time I walked out with a brand new F150. No complaints, only praise for the level of professionalism and respect I recieved at Family Ford. I would recommend this dealership to anyone looking for a new ford vehicle. When you walk in the door ask for James and you are guarnteed to be taken care of! More

The owner Ed Shaker greeted us at the door after our hour drive, Ron LaPlante was the salesman we dealt with, both very professional and courteous, we traded our 2008 MKZ FOR A 2013 MKZ Hybrid, got a fair tr drive, Ron LaPlante was the salesman we dealt with, both very professional and courteous, we traded our 2008 MKZ FOR A 2013 MKZ Hybrid, got a fair trade, and made the deal. They even delivered the new car to our door in Chicopee, Mass. WE LOVE THE CAR, HECK A LINCOLN THAT GET'S 45 MPG.....SWEEEEEEEEEEEEET More

I was 9 months pregnant and needed a bigger vehicle. I looked online and inquired online, they contacted me within minutes. I set an appointment and went in the same day. I met Cathy and told her what I w looked online and inquired online, they contacted me within minutes. I set an appointment and went in the same day. I met Cathy and told her what I was looking for, why and what my monthly payment limit was. Nobody at the dealership tried to up sell me in any way, they completely respected my budget and worked to find something to fit my needs. I bought my 2009 Ford Flex that night and picked it up in the morning. Last week we went it and bought a 2013 F250 Crew cab from Cathy. We had such a good experience with my Flex we went back to Cathy. More

My visit at shakers was awesome James Cianciolo was curtious ,knowledgeable and honest .james also checked in with me on how I was doing with my per owned vehicle I would be a returning costumer. Also curtious ,knowledgeable and honest .james also checked in with me on how I was doing with my per owned vehicle I would be a returning costumer. Also I financed and and Jill was awesome pleasant and prompt and offered me ways to pertect my loan and family with my outstanding debt . I had a great feel there I know if you call Jim up he can help you to ;-) Thank you Shakers More

While I rarely write reviews, especially for car dealerships, I will have to make an exception. The customer service offered by Cathy R. at Shakers Ford was just remarkable -- way better than most s dealerships, I will have to make an exception. The customer service offered by Cathy R. at Shakers Ford was just remarkable -- way better than most sales people.Go Shakers Ford. Find Cathy Reed., the best salesperson I've ever encountered in a dealership. Very helpful. Accommodating. Most, importantly she's willing to work with you to find the best deal on the car you want. Thanks a bunch, Cathy. More

Very caring and makes you feel like family. It seems she cares what you buy and it fits your requirements more than making a sale. cares what you buy and it fits your requirements more than making a sale. More

Just purchased 3rd truck from Catherine Reed. Very nice dealing with Catherine. Told her what i was looking for and was able to please me. As long as Catherine is selling there is no reason to go anywhere dealing with Catherine. Told her what i was looking for and was able to please me. As long as Catherine is selling there is no reason to go anywhere else! More

Excellent service. This is the second Ford I have Excellent service. This is the second Ford I have purchased from Cathy Reed at Shakers Family Ford. Love the women. She really helped me in getti Excellent service. This is the second Ford I have purchased from Cathy Reed at Shakers Family Ford. Love the women. She really helped me in getting the car and equipment I needed-being handicapped. Will return to her when my lease is up in 24 months. More

I had a very positive experience from day 1. I came in the door and everyone greeted myself, my mom and son with a Hello. We didn't have to wait long to speak with someone about getting a vehicle. We went the door and everyone greeted myself, my mom and son with a Hello. We didn't have to wait long to speak with someone about getting a vehicle. We went step by step as to what I wanted in a vehicle and how much I could or could not spend. Each step was laid out to us, the test drive was a breeze, and we got so much information about the process and the vehicle that we did not have any reservations. Financing was so easy and "pain-free" that I am definitely coming back to Shaker's Family Ford again and again for future business. I am impressed, thank you so much for making my first big car purchase so pleasant! More

Bill Reed and the rest of the team at Shaker Family Ford (Jill and Cindy) made our purchasing experience second to none. NEVER have I experience such a pleasurable experience purchasing a vehicle. The Shake (Jill and Cindy) made our purchasing experience second to none. NEVER have I experience such a pleasurable experience purchasing a vehicle. The Shaker team made us feel special by the way they showed interest for our purchase and reacted in a positive way. I would highly recommend each of the Shaker personnel that worked with us to purchase our F350 pick-up. Kudos to the whole team at Shaker, I'm looking forward to doing business with them very soon. Thanks to the team. You get an A+++++ rating from us. More