Shaker's Family Ford

Challenging task done well Thanks to Blair Mapp and Shaker’s support team, we’ve put over 1,500 pleasant miles (1,300 of them towing our 5th wheel travel trailer) on a truck new Thanks to Blair Mapp and Shaker’s support team, we’ve put over 1,500 pleasant miles (1,300 of them towing our 5th wheel travel trailer) on a truck new to us. Blair listened to our story (we’re from North Carolina, “just passing through” Connecticut), quizzed us on our needs, drew on his expertise, surveyed the available inventory, arranged good financing … all within a couple hours. Then, when our trailer’s unique characteristics unexpectedly disqualified the candidate truck, Blair soon identified our current truck, not as flashy but very suitable and at a significantly lower price. He patiently accommodated our crazy schedule, with grace & humor. All this in a sales room (which we generally don’t like) with pleasant folk, competent staff (especially Cindy Bugbee who cheerfully & competently navigated us through the mountains of paperwork). The bottom line is that the entire experience was consistent with the unanimous responses we got to the question “where’s a good Ford dealer”. Our only regret is that Blair & Shakers isn’t closer to our home! Gene & Mary Lou More

Friendly and fair I worked with salesman Bill Reed to purchase a used 2014 Explorer. He was very patient and helpful as I tried out many diverse options available and I worked with salesman Bill Reed to purchase a used 2014 Explorer. He was very patient and helpful as I tried out many diverse options available and was understanding of my time constraints as a customer. When we made our final decision the whole finance team was well organized and respected my specific opinions. This was our second shaker Ford and will not be our last. More

I love my new 2016 Ford Edge I recently purchased a 2016 Ford Edge from Cathy Reed and was amazed by how easy and fun she made my experience. Cathy was very professional and expla I recently purchased a 2016 Ford Edge from Cathy Reed and was amazed by how easy and fun she made my experience. Cathy was very professional and explained every aspect of the process. I didn't even have to ask any questions because she went into detail with everything from A to Z. Cathy handled switching my trade vehicle to my new Edge with my insurance agent. I also finalized my purchase with Cindy Bugbee who again was exceptional in the way she explained my finances and what best fit my budget. Cindy handled everything with the DMV which was so helpful. The Shakers are so blessed to have two wonderful employees who care about their customers. I will definitely share my experience with all my family and friends for their next vehicle purchase. More

EXCELLENT EXPERIENCE James Reed helped me and my wife "purchase a car". We felt from walking into the dealership to the final purchase of our vehicle that the salesman hel James Reed helped me and my wife "purchase a car". We felt from walking into the dealership to the final purchase of our vehicle that the salesman helped us "in buying a car". This, in my opinion, is a different experience in the salesman trying to "sell us a car". The "sale" would be for the salesman's benefit. I felt the salesman helped my family "purchase a car", which is for my benefit rather than a sales oriented approach. I thank you Watertown Lincoln. I thank you James Reed - I LOVE MY LINCOLN! - I will be back for my next car .... More

Incredible experience with Phil Rice! I came into Shaker Ford with a set price to trade in my vehicle and get a new SUV. Phil met my demands! I highly reccomend dealing with him. Awesome t I came into Shaker Ford with a set price to trade in my vehicle and get a new SUV. Phil met my demands! I highly reccomend dealing with him. Awesome time! Shawn Mendenhall More

Awesome! It's awesome working with Phil Rice! I would highly recommend him for all your car searching needs. He's very good at what he does! It's awesome working with Phil Rice! I would highly recommend him for all your car searching needs. He's very good at what he does! More

I'll continue going to Shaker because of the great Sales. I purchased a car more than 10 years ago from Jim Reed and because we had such a great experience, I intentionally went back to Shaker to buy a car fr I purchased a car more than 10 years ago from Jim Reed and because we had such a great experience, I intentionally went back to Shaker to buy a car from Jim again. He certainly knows his stuff and was very patient with us while we made our decision. After the paperwork was completed, he took the time to show us all the fun bells and whistles in the car. Even though I'm sure he was ready to go home, we didn't feel rushed at all. This was the first time meeting Cindy, but she did an amazing job as well. It's a lot of paperwork and probably not easy to make it pleasurable, but she managed. She got us in and out as quickly as possible and explained all of the options. Neither Jim or Cindy pressured us into making any decision and that was very appreciated. I will absolutely be back when It is time to buy another vehicle. More

fair deal They always seem to have some hot cars or trucks on the lot this is my second Mustang this one is even nicer than the last. I feel they were fair on m They always seem to have some hot cars or trucks on the lot this is my second Mustang this one is even nicer than the last. I feel they were fair on my trade in also Bill Reed and Manny Pinho were very accommodating and helpful I basically just had to sign my name and drive away More

Bill Reed is awesome! Bill Reed, our salesperson, was incredibly patient, knowledgeable, thoughtful, and honest. Shaker Family Ford Lincoln was by far the best dealership w Bill Reed, our salesperson, was incredibly patient, knowledgeable, thoughtful, and honest. Shaker Family Ford Lincoln was by far the best dealership we visited on our exploration of the many dealerships on the Watertown strip. Bill was friendly, personable, and insightful. We never felt rushed or insignificant. Ask for Bill, he won't bamboozle you! He's a nice man that you will feel genuinely comfortable with. Manny and Cindy in the finance department were very helpful and answered many of our questions intelligently and truthfully. Overall, we could not have asked for a better car buying experience. We look forward to continuing our Shaker Family Ford Lincoln relationship :) More

great sales experience! Jim and Cindy created an amazing sales experience. Could not have gone more smoothly. Truly appreciated their personable and professional attitudes th Jim and Cindy created an amazing sales experience. Could not have gone more smoothly. Truly appreciated their personable and professional attitudes throughout the entire process. Wonderful team - so happy with my new car! Highly recommended!! More