
Shamaley Buick GMC
El Paso, TX
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The worst customer service in my life I own 4 GMC products and my 2023 $90,000HD gmc diesel truck transmission has issue valve body only after 16,000 mile in the shop for 3 months and the service de products and my 2023 $90,000HD gmc diesel truck transmission has issue valve body only after 16,000 mile in the shop for 3 months and the service department has no answers, that gmc doesn’t give them any answers! I’m a very disappointed with gmc the worst service I’ve ever had More
Recent service experience was poor. The dealership is incapable of providing routine status updates on long lead parts and or delivery dates. Lack of follow up on service ready dates is The dealership is incapable of providing routine status updates on long lead parts and or delivery dates. Lack of follow up on service ready dates is also an issue. Lastly, 3 separate payments made for one part replacement is unnecessary as the dealership was unable to provide a full service quote up front. More
The check engine light came on on my pickup truck it took them 3 days to let me know what was wrong with it, it was a glow plug and what was supposed to be an hour job took them almost a month I took it on M them 3 days to let me know what was wrong with it, it was a glow plug and what was supposed to be an hour job took them almost a month I took it on May 13 and picked it up on June 8, I never got updates on I had to be calling once or twice a week just to know what was going on More
The personnel were very friendly, respectful and knowledgeable. I was greeted with smile and took care of my car fast and efficiently. Great job!!! knowledgeable. I was greeted with smile and took care of my car fast and efficiently. Great job!!! More