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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
284 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 284 reviews

July 15, 2025

Rafael gave me a five star customer service. He is very dedicated and extremely knowledgeable. More

by nolbertocoronado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
July 13, 2025

Service center was great. Had an oil change and was quick and communicated the entire way. Would recommend them. More

by Rosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 14, 2025 -

Group 1 GMC Westside responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2025

I was very pleased with the entire car buying experience at this dealership. We did the entire process online until the final step of actually driving the vehicle. I didn’t have to haggle over price and my More

by Skeptic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez, Javier
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Jul 11, 2025 -

Group 1 GMC Westside responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Group 1 GMC Westside! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

Excellent Service. Ernie was very helpful. I was able to get my vehicle ready for my trip on time. More

by Njuarez357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
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Jul 04, 2025 -

Group 1 GMC Westside responded

Hi, we're happy you found Ernie to be so supportive during your experience here at Group 1 GMC Westside. If you have any further questions, please don't hesitate to reach out!

July 02, 2025

Buen trato, excelente personal y muy buenas ofertas que tienen en la agencia y sobre todo la atención More

by Otaku_maniac
Recommend Dealer
Yes
Employees Worked With
Rogelio Pérez
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Jul 04, 2025 -

Group 1 GMC Westside responded

Hola, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si hay algo más que podamos hacer por ti.

July 01, 2025

Always get excellent service. I always go there for my maintenance schedule and to get my state inspection More

by dandom0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Jul 03, 2025 -

Group 1 GMC Westside responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

June 28, 2025

Excellent service from all Shamaley gmc team here at El Paso Tx very professional team thank you More

by diegosimental09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert service
Report | Print
Jun 30, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 25, 2025

Great work and timely. Disappointed vehicle was not cleaned, and paper floor mats were not used. More

by Rosa.vega79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael-Customer Service Rep
Report | Print
Jun 28, 2025 -

Group 1 GMC Westside responded

Thank you for your feedback. We apologize for the inconvenience and will make sure to address these issues in the future. We appreciate your business!

June 24, 2025

Very friendly answered all my questions very clean, pleasant environment, very professional very willing to help you and make sure your experience was very polite and pleasant More

by aiotrades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Synthetic oil change and tire rotation
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June 21, 2025

Always a great experience at Shamaley GMC in Elpaso Texas! Octavio is very professional and Martin kept me updated on my vehicle very kind gentleman Gilbert the technician made the little video to show More

by Jacqueline K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio, Martin, Gilbert
Report | Print
Jun 23, 2025 -

Group 1 GMC Westside responded

Hi Jacqueline, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Group 1 GMC Westside!

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