Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
255 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

Directions

Filter Reviews by Keyword

communication truck customer service professional

By Type

Showing 255 reviews

October 31, 2023

The vehicle i was interested in was represented correctly. The sales person did not do much to convince me of his knowledge of the vehicle, sales operations and process to obtain / purchase the veh More

by Lyle horiuchi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna soto, rogelio atondo, jiame mendoza
Report | Print
October 30, 2023

Marissa was great! Service management could have been a bit more customer friendly and helpful. More

by YPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 01, 2023 -

Shamaley Buick GMC responded

It's fantastic to hear that you had a great experience and that Marissa provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

The service department is good but with Alex Fernandez back it will be great. This has been a great dealership since it opened (Mr Pena) More

by jdickason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fernandez is back!, Digital AirStrike
Report | Print
Nov 01, 2023 -

Shamaley Buick GMC responded

It's great to hear that the service department is good, and it's even better news that with Alex back, it's expected to be great. Consistency in quality service over the years reflects Shamaley Buick GMC's commitment to excellence. Thank you!

October 28, 2023

This dealership excels in customer service. I went on a Friday for an oil change & the service representative was extremely professional & courteous. They found a hole in one of my tires, and More

by tiakerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
Report | Print
Oct 28, 2023 -

tiakerry responded

Great service.

October 28, 2023

We appreciate all the help we received. Will continue working with Shamaley Buick as needed. More

by erdeckrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 31, 2023 -

Shamaley Buick GMC responded

We are pleased to hear that you've received helpful assistance and that you plan to continue working with Shamaley Buick GMC as needed. Building a positive and ongoing relationship with a service provider is valuable. Your feedback is appreciated.

October 27, 2023

Took care of all my needs rather quickly and in a timely manner. Staff were very friendly More

by alfredo_frausto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Report | Print
Nov 01, 2023 -

Shamaley Buick GMC responded

We are glad to hear that your needs were taken care of quickly and in a timely manner, and that our staff was friendly. Efficient service and a friendly staff can significantly enhance the customer experience. Your feedback is valued!

October 20, 2023

The service advisor was very polite, thorough and knowledgeable. I will definitely go back and refer people I know for service and car shopping. Thank you More

by madridmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico Vasquez, Digital AirStrike
Report | Print
Oct 21, 2023 -

Shamaley Buick GMC responded

It's wonderful to hear that the service advisor was very polite, thorough, and knowledgeable during your visit. Your intention to go back and refer people you know for service and car shopping is a testament to the positive experience you had. Your kind words and recommendations are greatly appreciated. Thank you for sharing your experience!

October 19, 2023

Great service when you arrive, after that poor, poor communication. 100 minutes for oil change? More

by noclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashiers were excellent, Digital AirStrike
Report | Print
October 14, 2023

Great service guiremmo was great service helper excellent time frame in returning vechile thank you More

by rick.vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 14, 2023 -

rick.vasquez responded

Shamaley

October 11, 2023

Personnel was very friendly and serviceable, kept me updated on service in a timely manner. More

by aosernas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo in Service dept
Report | Print
Oct 13, 2023 -

Shamaley Buick GMC responded

We greatly appreciate your feedback! It's wonderful to hear that our personnel was friendly and service-oriented, and that you were kept informed about your service in a timely manner. If you ever require further assistance or have any questions, please don't hesitate to get in touch. We're here to provide excellent service. Thank you for choosing us!

1
...
20
21
22
...
26