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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
265 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 265 reviews

January 21, 2025

They have great service the staff is very friendly and answered all my questions and got my work done in a timely manner More

by mchaires74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 22, 2025 -

Shamaley Buick GMC responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 17, 2025

My service advisor, Marissa is amazing. She gave numerous updates regarding repairs on the vehicle. Quite the professional More

by X
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Gonzalez and another Marissa in charge of loaners and loaner contracts. Both amazing
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Jan 20, 2025 -

Shamaley Buick GMC responded

Hello, we're happy you found Marissa to be so supportive during your experience here at Shamaley Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2025

Great Customer service! No long waits for oil change or other services. Price is very good. More

by Dcmsat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Jan 13, 2025 -

Shamaley Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

I took my vehicle for tire rotation and ended up with all my tire pressure sensors not working More

by marguiezavala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Jan 10, 2025 -

Shamaley Buick GMC responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager dlogston@Group1Auto.com

January 04, 2025

Amazing work I love my truck and the dealer made it even better for me and enjoyable More

by ivanmendoza92799
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Mata
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Jan 05, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2024

Great service, professional people. who are courteous and knowledgeable. I will highly recommend this dealership to friends and family. More

by spookylo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Jan 01, 2025 -

Shamaley Buick GMC responded

Hello, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

December 28, 2024

Rogelio was extremely knowledgeable and attentive to our needs and questions. He was willing to go above and beyond, even as we had shopped around at other dealerships. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogelio Pérez
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Dec 30, 2024 -

Shamaley Buick GMC responded

Hello David, we're happy you found Rogelio to be so supportive during your experience here at Shamaley Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2024

Great people, great service, very attentive to what the customer needs. I would buy a new car again at shamaley. More

by jrobles222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez, Leo Salas
Report | Print
Dec 28, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 26, 2024

Had drivers side door handle broken and they tried to sell me one. Very poor customer service from the company the only one that was remorseful was the service writer. If door not fixed we’ll seek legal More

by usrangerjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Magana
Report | Print
Jan 01, 2025 -

Shamaley Buick GMC responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations.

Jan 02, 2025 -

usrangerjack responded

There was not any attempt to get the issue resolved my door handle wasn’t repaired. And the manager who was in charge refused to do anything unless I removed the negative review. And this was done over the phone and in a threatening manner so much for customer service.

December 24, 2024

Diego was very professional and attentive to my questions also he send my car to get a car wash More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No longer there
Report | Print
Dec 26, 2024 -

Shamaley Buick GMC responded

Hello Danny, we're happy you found our staff to be so supportive during your experience here at Shamaley Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

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