Back

Shamaley Buick GMC

El Paso, TX

4.4
266 Reviews

955 Crockett Street

El Paso, TX

79922

Directions

Filter Reviews by Keyword

By Type

Showing 266 reviews

December 24, 2024

Diego was very professional and attentive to my questions also he send my car to get a car wash More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No longer there
Dec 26, 2024 -

Shamaley Buick GMC responded

Hello Danny, we're happy you found our staff to be so supportive during your experience here at Shamaley Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2024

Efficient, checked everything out and made sure that everything was functioning as it should . Very professional and friendly More

by nebraskajohno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall, but all were nice, friendly, professional and efficient
Dec 24, 2024 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

December 17, 2024

I have been servicing my cars there for about 8 years. I am giving g the a 4 because: They do a terrible job washing the car. My car looks worse after they wash it. They either do t dry it at all or ju More

by Genevieve Trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Dec 20, 2024 -

Shamaley Buick GMC responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 13, 2024

Service Advisor Martin Parra was very helpful in providing me with information about the repairs and services my truck needed. More

by reyg53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Parra
Dec 14, 2024 -

Shamaley Buick GMC responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 09, 2024

I took my truck in to fix a recall issue and they offered to change the oil and rotate the tires. Charles was very professional and fast. I was treated with respect and dignity. Needless to say I would recom More

by israel.r.pinon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Dec 12, 2024 -

Shamaley Buick GMC responded

Hi, we're happy to hear you had such a positive experience with Charles! We hope to be of service to you again in the future. Best wishes, Shamaley Buick GMC

December 05, 2024

Marissa was great, great service and engagement from her. Had some issues in my last visit, but Marissa was great this time around More

by edsaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Dec 08, 2024 -

Shamaley Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Great costumer service! They answered all the questions i had, and also they help you out with great discounts More

by Barronc85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Corona
Dec 20, 2024 -

Shamaley Buick GMC responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

I purchased a GMC which I believed should have been a great experience and it turned out to be negative. It took over a month. I call and administrators were not avaliable. Marissa was the only person More

by pedroadame789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian, Octavia, Diego, Marissa
Dec 03, 2024 -

Shamaley Buick GMC responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager dlogston@Group1Auto.com

November 27, 2024

My first visit to the service department. I had an appointment, but still took a while to get waiting on. The guy kept apologizing, but could have been faster. The service was done quickly More

by beckybat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
Nov 28, 2024 -

Shamaley Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 20, 2024

Excellentservice, very satisfied, Santiago was very helpful with everything. I will must definitelly come back. More

by erick.deanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago, Valle
Nov 22, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

...
7
...