Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Shamaley Ford

El Paso, TX

Overview
Reviews
4.8
495 Reviews
Call Dealership (800) 481-9207

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 495 reviews

June 01, 2024

My vehicle is a 2014 Ford Escape. I have been using this dealer since 2015 when I moved to El Paso, TX. Awesome service. More

by Dirtydave698877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holquin
Report | Print
Helpful
May 31, 2024

Alexis assisted with servicing my vehicle. Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy tra More

by 0466eda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Jun 02, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

Helpful
May 31, 2024

Used to love coming here for everything but the past couple of times something bad happens. This time I took my car in for oil change and tire rotation. Everything seemed fine when I inspected the vehic More

by Saiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto
Report | Print
Helpful
May 29, 2024

Great service advisor, Jerry. The Vehicle was ready earlier than expected. Jerry helped out with the repair price also. More

by sling.ruse_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
May 30, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Jerry! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 29, 2024

well I brought my truck to check several things and they did it very well and they treated me very well thank you More

by Francisco Contreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
May 30, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 29, 2024

Went to get a weather strip re-done on my doors bc my Bronco had come in with that manufacturing issue. Jerry was super helpful and made the process very easy for me. He was friendly, communicative and a More

by brivi321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
May 30, 2024 -

Shamaley Ford responded

It's great to hear that Jerry provided such excellent service during your visit to get the weather strip re-done on your Bronco! We're glad he made the process easy, communicated effectively, and resolved the issue promptly for you. Thank you for recommending Jerry for services - we appreciate your feedback and look forward to assisting you with any future needs you may have!

Helpful
May 28, 2024

Service dept was knowledgeable and friendly. Easy to schedule my maintenance and for my vehicle back in a short amount of time. More

by dvhealy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Report | Print
May 29, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 28, 2024

Aaron was very helpful, he communicates well. Would recommend anyone to ask for Aaron. Awesome service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
May 29, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 26, 2024

Great service and attention, excellent service , servicio de primera estoy muy contenta, y satisfecha fueron muy amables More

by lolmos1071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Lorenzo
Report | Print
May 28, 2024 -

Shamaley Ford responded

Agradecemos sus palabras tan lindas para nuestro personal. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!

Helpful
May 25, 2024

Excellent customer service. Very friendly personnel. Very nice and clean installations. Affordable prices. Awesome rewards. More

by casas.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
May 27, 2024 -

Shamaley Ford responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
1
2
...
50