Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Shamaley Ford
El Paso, TX
973 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 973 reviews
January 29, 2025
Mr. J. Rosales very professional and dedicated employee 👏. All staff very courteous, made the waiting very easy, especially Mr. Victor Ortiz. We will be back soon for my other truck. Thank you. 👏. All staff very courteous, made the waiting very easy, especially Mr. Victor Ortiz. We will be back soon for my other truck. Thank you. More
by sabbyp01
Employees Worked With
Victor Ortiz
January 27, 2025
Being a Ford owner is one of the most frustrating experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer. My original service advisor just stopped returning my calls and following up with me from Shamaley. Then, on the verge of hitting a breaking point, I was fortunate enough to have Mario Villanueva as my new service advisor. He continued to keep me updated and informed multiple times a day as to the status of my repair order on the replacement for my center console display screen (that stopped working all together after owning the car for a month...Ford - your quality of work and customer service writ large is garbage, thankfully you have Mario batting clean-up for you and saving the name of your company with me despite whatever home-spun stories the execs up in Detroit tell themselves). The only service advisor I can say gives Ford and Shamaley Dealership a good name based on demonstrated work ethic and customer obsession is Mario Villanueva, I appreciate you! More
by jdewsoniii
Employees Worked With
Mario Villanueva, Jessica Dominguez
January 24, 2025
Shamaley Ford got my truck in the same afternoon that I called. The repair was quick and I was surprised the pricing on replacement batteries was very competitive with the market prices. called. The repair was quick and I was surprised the pricing on replacement batteries was very competitive with the market prices. More
by RSTEPHENS
Employees Worked With
January 24, 2025
Great service! Service advisor, Chuy Rosales did an extraordinary job getting my truck serviced. I will continue to service my personal vehicles and company vehicle Service advisor, Chuy Rosales did an extraordinary job getting my truck serviced. I will continue to service my personal vehicles and company vehicles at Shamaley Ford. More
by jarriola
Employees Worked With
Chuy Rosales
