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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
936 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 936 reviews

September 24, 2024

Muy amable El personal del diler edgar delgado nos atendio muy Bien y nos ayudo con todas nuestras preguntas gracias More

by 922rollingstones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
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Sep 28, 2024 -

Shamaley Ford responded

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! No dude en comunicarse con nosotros si necesita algo. Que tengas un día maravilloso.

September 22, 2024

Seriously the best service I've had in a long time. Aaron took care of everything. More

by Aschichtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron,Wade
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Sep 28, 2024 -

Shamaley Ford responded

Hello Aschichtl, thank you; we appreciate your feedback! We hope to see you soon!

September 21, 2024

I come from a service background so I know the services took a bit longer than it should have for having had an appointment, about an hour rather than almost 2 am a half. also I should’ve received recommen More

by Jdhead2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Sep 28, 2024 -

Shamaley Ford responded

Jdhead2000, I’m sorry for the inconvenience you faced regarding the extended wait time and not receiving the service recommendations until later the next morning. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

September 20, 2024

Aaron has always been the best service technician I know. Great customer service skills. Definitely recommend. More

by Ferrelmarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade, Jessica Dominguez, Samantha Kirtley
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Sep 22, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a great experience with Aaron! Thanks for the recommendation, and have an amazing day!

September 20, 2024

Excellent service quick, and very efficient would highly recommend this dealership, smiles all around and respectful staff. More

by Brian villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 22, 2024 -

Shamaley Ford responded

Hi Brian, we are very happy to have provided you with such an excellent experience! Thanks for the recommendation, and have an amazing day!

September 19, 2024

Jerry was every helpful and was able to help me with the concerns regarding the tires on my suv More

by rma225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
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Sep 22, 2024 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 18, 2024

I have been doing business with Shamaley Ford over 30 years. Numerous vehicle's! current Vehicle at 310,000 miles. Service done by amazing people my go to advisors are Chuy and Jerry. Only those two amaz More

by Tthurston2248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales , Jerry Esmele
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Sep 21, 2024 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chuy and Jerry here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

The dealership was clean. People were respectful and dressed, appropriate, and concerned with any issues I did have or questions. More

by Thatguyed9805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake , Samantha Kirtley
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Sep 20, 2024 -

Shamaley Ford responded

Hi, thank you so much for your positive comments about Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2024

Great work. Service advisor Joe Mena was excellent. Our car was fixed right and ready early. More

by Shred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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Sep 21, 2024 -

Shamaley Ford responded

Hi Shred, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

The most helpful service department in El Paso. I normally would take my truck to casa Ford but I won't go back. Had an issue with my window and casa said they couldn't get me in for over a month. More

by ericzeferjahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Sep 21, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Aaron! Please don't hesitate to reach out if there's anything additional we can do for you.

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