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Shamaley Ford - Service Center

El Paso, TX

4.8
805 Reviews

805 Reviews of Shamaley Ford - Service Center

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August 04, 2025

Staff already taking care of customers at 7:04 am. When my turn came Ms Howard was very attentive and provided all the information I needed. Called a lift to take me home. More

by officedv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARIJA Howard
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Aug 04, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Howard to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2025

I have been visiting this dealership for the past 20 years and always received excellent service from the service department. More

by Sebas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele, Miguel Casillas
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August 04, 2025

Our customer service rep Jerry M was amazing with constant update on my vehicle. SHAMALEY needs more reps like Jerry, Thank you More

by emergy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JERRY Myles
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August 02, 2025

Jerrymyles at Shamaley Ford was one of the best service advisors I have had the pleasure of working with! He was able to get my truck in same day to diagnose a check engine light. The diagnostic was ran, i More

by Ginga04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Aug 03, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jerrymyles here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2025

The Service is Phenomenal, Plus location is awesome and it’s Mangers are super helpful Special thanks to Mr.Jesus Rosales for his help More

by ernieolivas.ero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2025

Te explica muy bien y es una persona amable. Tiene carácter y alluda a sus clientes. More

by María
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Shamaley Ford responded

Hola María, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!

July 27, 2025

Seriously, it's so refreshing to find such great customer service these days. Shamaley Ford should be really proud of their Service Department. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo Montes
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Jul 31, 2025 -

Shamaley Ford responded

Hi Irma, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

July 26, 2025

Nice honest service advisor Jerry! Comfortable waiting area. Would recommend to anyone looking for service More

by lawbert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
Jul 31, 2025 -

Shamaley Ford responded

Hi, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2025

I took my Ford F150 truck to get serviced, and when I got it back, got it home found out that the fluids reservoir for the wipers has a crack in it. And it's leaking fluid that same day I took it to service, More

by Webetoys1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Shamaley Ford responded

I’m sorry for the inconvenience you faced regarding your recent concerns with service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (smartinez@group1auto.com). Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez, Customer Relations Director Shamaley Ford | (915)629-4237 | smartinez@group1auto.com

July 26, 2025

They are always very quick and efficient when servicing my car. I love it here. More

by Chico.andrea1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Jul 31, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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