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Shamaley Ford - Service Center

El Paso, TX

4.8
767 Reviews

767 Reviews of Shamaley Ford - Service Center

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March 07, 2025

Awesome service. Got an oil change today. Got a ride home and picked up later. Kay was great! More

by richinvegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Mar 09, 2025 -

Shamaley Ford responded

Hello, we're happy you found Kay to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2025

Very good service, provide a checklist of things you need, don't need, and what would later require service. They also provide a video of your vehicle which I find that very useful so you can see the co More

by Saul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carillo
Mar 09, 2025 -

Shamaley Ford responded

Hello Saul, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

I received excellent service from Shamaley Ford. Mr. Joe Mena was very helpful and great communication. More

by minergirl66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Mena, Javier Quintero
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Quick service and personnel were polite. The dealership was clean and inviting. I was offered other services for vehicle and given options. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Quintero
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 09, 2025 -

Mirybaquera responded

Great service.

March 05, 2025

They was great and very perfectionall at all times, and they were very nice at all times More

by doncu269217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

THERE WAS AN ISSUE WITH SOUND COMING FROM UNDERNEATH THE HOOD, THAT SOUNDED LIKE A MOTOR MOUNT, OR STRUT. I MADE ABLE TO MAKE AN EARLY APPOINTMENT THE FOLLOWING DAY ON A SATURDAY. THE PROCESS OF GETTING MY More

by elpasomarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE CARRILLO, JESSICA
Mar 09, 2025 -

Shamaley Ford responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

Ms Derr was very helpful and proved me with good advice on what my vehicle needed More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Derr
Mar 09, 2025 -

Shamaley Ford responded

Hi Oscar, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

My visit was great. Oil change and recall were done well on my vehicle. Thank you. More

by Mmelen04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Quintero
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

They did service i did not ask for then they tried to bill me for it. Look at your final invoice and ask questions.dont be embarrassed to ask to break down the bill More

by aguileracruz128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Quintero
Mar 06, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

February 28, 2025

I had an appointment scheduled and when I got there Jake Chavez assisted me with my appointment. Jake kept me posted on my vehicle via text and also called me to make sure I knew my car was ready. I picked More

by Working mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Mar 02, 2025 -

Shamaley Ford responded

Hi, we're happy you found Jake to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

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