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Shamaley Ford - Service Center

El Paso, TX

4.8
773 Reviews

773 Reviews of Shamaley Ford - Service Center

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June 13, 2025

I had work done on my car. The service was great and quick. Maria keep me informed about every thing. I was pleased. Thank you maria. More

by brady.sharon.jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Howard
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Jun 14, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

June 13, 2025

Our service representative, Chuy, is great. I have tried the service departments at three local dealerships, and I am more than satisfied with the service Chuy always provides. More

by devildog0ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessus Rosales
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Jun 15, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs More

by Blanca Serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Shamaley Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at smartinez@group1auto.com so we can work toward a resolution. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

June 12, 2025

Kay was very professional and perfect at communicating with me regarding issues with my vehicle . Got everything fix as i wanted had some issues but Kay handled them in a very professional and timly way More

by Csr915villalba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Jun 13, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!

June 11, 2025

Outstanding service, staff was very professional and very helpful with car related issues.and recommendations More

by maustin5800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Jun 13, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2025

My truck had white over spray inside and outside. My rep said he would wash anytime I could bring it back. Hopefully he remembers my truck. More

by fbaquera3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Jun 13, 2025 -

Shamaley Ford responded

I’m sorry for the inconvenience you faced regarding your vehicle service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

June 09, 2025

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told. More

by ttgalvan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuy Rosales
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Jun 12, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

June 07, 2025

SHAMALEY did a great job in following through. Corrected the issues and did a great job. More

by Daveamuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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Jun 10, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2025

Lovevthis place. Sales person "Luis & my Service representative "Cali" are amazing. Totally satisfied with the service promised More

by rocchab@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel "Cali" Contreras
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Jun 10, 2025 -

Shamaley Ford responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2025

Really great service! and Jose was amazing! Great customer service and great experience I had with them! More

by sashaf625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 10, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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