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Shamaley Ford - Service Center

El Paso, TX

4.8
710 Reviews

710 Reviews of Shamaley Ford - Service Center

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April 18, 2025

Fast, efficient. Got checked in quick and got a ride home and back after. Marijo explained everything to my knowledge. More

by Desirae.z.bat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marijo
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Apr 21, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Great Service Turi Montes and Lorenzo the Service Director are awesome and clearly know what great customer service is More

by escob2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo and Arturo
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Apr 19, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

I live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with. More

by mike.sacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
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Apr 18, 2025 -

Shamaley Ford responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 18, 2025 -

mike.sacks responded

live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with.

April 11, 2025

Have been a Shamaley customer for 30 years. Chuy is a phenomenal service advisor- however I have been waiting four months for replacement parts for glove compartment and windshield guards. The More

by Tthurston2248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
Report | Print
Apr 15, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 10, 2025

Muy profesionales y buen trato, y accesibles , y muy limpió el área de servicio, y lo recomiendo More

by jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio, con chavez
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Apr 14, 2025 -

Shamaley Ford responded

Hola Jesús, tus comentarios y tu calificación son muy importantes para nosotros. No dudes en contactarnos si hay algo más que podamos hacer por ti.

April 09, 2025

Very good service and personal helper. Recommend to my friends. Had 2 services and was well done More

by morrishe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariaj
Report | Print
Apr 11, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 09, 2025

Very good job today at my appointment. Marija helped me service my vehicle. She was very professional and knowledgeable. Very friendly as well. More

by Alex Minjares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
Report | Print
Apr 12, 2025 -

Shamaley Ford responded

Hello Alex, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

April 08, 2025

Fantastic customer service. Their staff has the knowledge and experience to work on any Ford trucks. I would certainly recommend for all your mechanics need. More

by TH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena is amazing. Fantastic customer service.
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Apr 10, 2025 -

Shamaley Ford responded

Hi, we are pleased to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

April 06, 2025

Service was very easy and Mario and Kay were great to work with. I love this dealership!! More

by warnersha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario and Kay
Report | Print
Apr 09, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

April 05, 2025

Good service, waiting was less than expected. Great prices. Staff were very cordial and attentive More

by Ejrubio2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

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